Technical Service Specialist
About The Position
The Technical Service Specialist role is to support and solidify long-term retention of an existing high-volume customer in the commercial vehicle segment. This role will be onsite at the customer location, and primary responsibilities include day-to-day management of various paint-related duties. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Requirements
- High School diploma/GED required.
- Minimum of 3 years paint application and/or manufacturing experience is favorable.
- The ideal candidate must have an understanding of technical (lab, research, etc.) principles and practices, as well as a general understanding of chemical handling and PSM (Process Safety Management.
- Excellent verbal and written communication skills is required.
- The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
- Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.
Nice To Haves
- Additional education/college degree in Engineering/Technical field preferred.
- Automotive coatings industry alignment a plus.
- Additional experience with automotive painting equipment is highly preferred.
Responsibilities
- Support relationships with both manufacturing and engineering at customer sites.
- Maintain key communication regarding daily projects and line issues.
- Provide technical direction and assistance to customers on the use of product lines.
- Possess working knowledge of paint technologies.
- Respond to questions and concerns regarding product lines and general operations.
- Troubleshoot & resolve painting issues and problems by providing recommendations on issues related to product, application, inventory and general paint process.
- Assist customer to overcome line problems.
- Gather data and material samples for analysis, testing and reporting.
- Assist with daily paint consumption, invoices, inventory, and paint ordering.
- Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices.
- Collect and understand how to analysis the data.
- Regularly report data collection results summary internally and to the customer if required.
- Notify appropriate parties if data reveals results outside of expectations.
- Support monthly plant quality reports for customers.
- Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
- Assist with customer demand forecast, on-site inventory and product orders.
- Support customer projects (LWRs) and test requests.
- Follow up with chemist for all details.
- Review and understand results.
- If requested, report out results with customer.
- Build relationships at all levels, help team deliver value.
Benefits
- health insurance
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
