Technical Service Representative

Element Solutions Inc•Waterbury, CT

47d•Hybrid

About The Position

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials. Our Expertise includes Wafer Level Solutions, Semiconductor Assembly Solutions, Circuitry Solutions, Circuit Board Assembly Solutions, and Film & Smart Surface Solutions. We serve diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure. Our comprehensive range of high quality solutions and technical services covers the entire electronics supply chain. We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Requirements

Possession of a driving license
Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
Excellent written and oral communication skills.
Have a thorough understanding of the overall PCB business, and specifics in wet processing areas
Strong track record of navigating technically through complex organizations
Timely responses to the customer base, both in communication and on-site visits

Nice To Haves

Six Sigma knowledge (company training available)

Responsibilities

Provides customers with on-site process expertise, chemical change implementation, monitoring and hands-on process control assistance for the manufacture of printed circuit boards
Understands and articulates PCB chemical functions and related process requirements to customers
Performs regular health checks and process audits for various production processes at customersites, generates reports and reviews with end users
Assists with regular lab testing functions/analysis with customer lab personnel and provides training, when necessary, on best practice functions, tests and analysis.
Troubleshoots and diagnoses equipment and or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes.
Adheres to plant and corporate safety policies.
May assist in other areas or perform other duties as required by fluctuating business needs.
Coordinates daily activities with territory Account Manager and Business Director
Is an expert and steward for customer final product quality using MacDermid products
Identifies opportunities for growth at all customer locations
Assists with the monitoring and control of on-hand inventory at customer sites