Technical Service Representative

Benelli USA Corp • Pocomoke City, MD

1d • $17 - $21 • Onsite

About The Position

As the Technical Service Representative, you will handle technical and service-related phone calls and emails in order to answer questions to facilitate owner repair and assist with the process for sending guns in for repair. You will handle incoming technical service calls by giving technical advice and/or sending parts to facilitate owner repair. You will also handle incoming emails from the Benelli USA website to give technical advice and/or sending parts to facilitate repair. You will generate RA and call tag to facilitate return of gun to Dealer Support Center for warranty and non-warranty repair when owner repair is not possible. You will stay current and up to date with all service and product changes made by Benelli USA. You will perform specific and delegated duties as assigned by management. You will also help maintain the integrity and cleanliness of the Dealer Support Center beyond the designated work area to encompass all departments in the warehouse.

Requirements

• The ability to use a personal computer and related software applications to include Microsoft Word, Excel and Outlook.
• General knowledge of Benelli USA policies and procedures.
• High organizational skills along with a better than average eye for detail.
• The ability to work in a fast paced Customer Service oriented environment.
• The ability to speak, read and write fluent English.
• Good handwriting, phone, interpersonal and computer system skills are required.
• Regular and satisfactory attendance is required.

Responsibilities

• Handle incoming technical service calls by giving technical advice and/or sending parts to facilitate owner repair.
• Handle incoming emails from Benelli USA website to give technical advice and/or sending parts to facilitate repair.
• Generate RA and call tag to facilitate return of gun to Dealer Support Center for warranty and non-warranty repair when owner repair is not possible.
• Stay current and up to date with all service and product changes made by Benelli USA.
• Perform specific and delegated duties as assigned by management.
• Help maintain the integrity and cleanliness of the Dealer Support Center beyond the designated work area to encompass all departments in the warehouse.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed