Technical Service Representative

Taylor Commercial Foodservice LLC•Rockton, IL

6h•Onsite

About The Position

The Technical Service Representative provides technical phone support to Taylor distributors, customers, and internal colleagues for all Taylor equipment, including freezers, grills, and RAM systems. This role requires strong communication skills, mechanical aptitude, and the ability to troubleshoot electrical and refrigeration systems while delivering a high level of customer service.

Requirements

Mechanical aptitude with the ability to troubleshoot electrical and refrigeration systems.
Basic working knowledge of electronics and standard diagnostic tools.
Strong interpersonal and communication skills, both verbal and written.
Ability to manage conflict professionally and maintain a customer-focused approach.
Familiarity with field service operations and service support processes.
Use Windows-based software applications and related computer systems to document and support service activities.

Nice To Haves

Preferred experience or technical expertise in the operational and functional aspects of Taylor or foodservice equipment.

Responsibilities

Provide professional, accurate technical phone support for Taylor equipment, including troubleshooting and service guidance.
Demonstrate proper phone etiquette with effective listening skills and clear verbal and written communication.
Interpret service manuals, schematics, and wiring diagrams to diagnose electrical and refrigeration-related issues.
Utilize basic knowledge of electronics, standard test instruments, and hand tools to support troubleshooting efforts.
Identify recurring service issues, capture detailed information, and communicate findings internally to support root cause analysis and corrective actions.
Work effectively with customers, distributors, and colleagues in challenging or high-pressure situations, using appropriate techniques
Apply knowledge of commonly used concepts, practices, and procedures within the field service environment.
Use Windows-based software applications and related computer systems to document and support service activities.
Participate in limited travel, including ride-alongs, to gain field experience and support service initiatives as needed.
Perform other duties as assigned.