Post-Sales Tech

Pentair • Charlotte, NC

4d

About The Position

Pentair is searching for a Technical Service Representative Level 2 with a technical background to help us improve the consumer experience and build relationships with them. The Technical Support Representative level 2 is responsible for researching, troubleshooting, and resolving pool and spa equipment issues. This role requires strong troubleshooting skills to answer consumer-level questions and utilize available resources. The expectation is to empathize and clearly communicate technical solutions to consumers. Hours of coverage are from 8:00 AM - 8:00 PM Eastern Time, with exact work times varying.

Requirements

• Experience in technical product support (hands on, phone support, or other experience) is desired
• Technical experience related to design/diagnostics/repair of mechanical/electrical/hydraulic systems preferred
• Entry level knowledge of the 5 product groups within Pentair Pool
• Understanding the customer support process using patience, compassion, and empathy
• High School Diploma required
• Strong written and verbal skills are necessary for interacting with customers.
• Must be able to speak effectively with pool professionals
• Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting

Nice To Haves

• Associate’s Degree preferred

Responsibilities

• Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
• Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
• Demonstrate experience in problem resolution and technical problem identification
• Work independently and with team to solve support issues.
• Escalate issues to third level support and supervisor when necessary
• Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED