Technical Service Representative I

Chamberlain Group•Germantown, WI

2d•Onsite

About The Position

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.

Requirements

High School Diploma or GED Equivalent
2+ years of related experience, or related technical education may serve in lieu of experience
Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc. daily with efficiency
Excellent communication skills- verbal, telephone, in-person and written

Nice To Haves

Technical school or associates degree controls aptitude and troubleshooting
Experience in a technical service environment
Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
Understanding of electronics, electrical field wiring and control wiring

Responsibilities

Provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; escalate and track technical issues to the appropriate team member or company departments as required
Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, and integrations
Troubleshoot, diagnose, track and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers and interconnective equipment
Work collaboratively with team members, business partners and customers to define, design, develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
Offer assistance and support on the installation of Systems’ products
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
Assist senior tech service representatives on field visits as required
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential.