Technical Service Representative - Aerospace: 1st Shift

Hentzen Coatings, Inc • Greenville, SC

10h • Onsite

About The Position

Since 1923, Hentzen Coatings, Inc. has remained an independent, privately held company dedicated to excellence in the development and manufacture of advanced coatings. Our commitment to innovation, quality, and service has earned us recognition as a trusted partner and technology leader in the aerospace, defense, and industrial markets. With nearly a century of experience, we’ve mastered the art of custom-engineering coatings to meet the unique and demanding requirements of our customers. This innovation comes to life in our state-of-the-art facilities, where talented teams collaborate to solve complex challenges and deliver cutting-edge solutions.

The Technical Service Representative – Aerospace is a vital role which assists customers and internal Hentzen departments with a variety of responsibilities. The Technical Service Representative will work with Sales and be a leader in customer relations by providing valuable insight through audits of paint line processes, troubleshooting equipment-related problems, and offering solutions to application issues. This position will also assist the lab to qualify products and evaluate application properties of new and existing product lines.

Requirements

• Minimum of High School or GED required or extensive, relevant vocational experience.
• Five to ten years of hands-on experience with aerospace coating application, preferably as a painter, field technician, or technical service professional.
• Strong working knowledge of aerospace paint application equipment, coating systems, and curing processes.
• Fundamental understanding of paint chemistry is required.
• Demonstrated ability to perform root cause analysis, troubleshoot complex process issues, and communicate findings clearly and effectively.
• Excellent computer skills (Microsoft Office – Word, Excel, Outlook), Concur, ERP system, and standard office equipment.
• Ability to lead by example, influence without authority, and work effectively within cross-functional teams.
• Exemplify core values, i.e., Integrity, Loyalty, Passion, Commitment, and Respect.
• Exceptional written and verbal communication skills with the ability to adapt messaging to technical and non-technical audiences.
• Willingness and ability to travel more than 50% of the time.

Nice To Haves

• A bachelor’s degree in a related field would be considered a plus.

Responsibilities

• Exceptional Application Expertise: In depth understanding of applying solvent-based and water-based products. Extensive knowledge concerning application equipment and application methods for military and commercial aircraft.
• Strong Communication and Presentation Skills: Ability to communicate efficiently to a wide variety of end users and stakeholders including lab personnel, management, process engineers, and painters.
• Customer Support & Troubleshooting: Troubleshoot paint line processes and implementing corrective actions.
• Field Audits & Trials: Conduct line audits, coating qualification testing, and customer trials
• Process Optimization: Recommend productivity, quality, and efficiency enhancements to customers’ paint line processes.
• Equipment Management: Mastery of painting equipment including electrostatic guns, HVLP guns, proportioning mixers, wet/dry film thickness gauges, and viscosity meters.
• Documentation & Training: Prepare technical reports, update Standard Operating Procedures (SOPs), and train customers on best practices.
• Full Knowledge of PPE and Safety Protocol: Understand and fully implement required safety practices.
• A professional appearance is required for this position.
• Perform other miscellaneous duties as assigned.

Benefits

• Competitive benefits package.
• Generous PTO policy
• 401(k) Employer Match: We match employee contributions up to 8% of eligible compensation.
• Profit Sharing: Discretionary annual contribution based on company performance.
• Employee referral bonus program
• Monthly employee food trucks
• …and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees