Technical Service Representative 1

Armstrong Group•Butler, PA

7d•Onsite

About The Position

Looking for a company where your contributions are valued and your growth is encouraged? Join a family-owned company that is a leader in our industries and committed to the success of our employees. We provide opportunities to learn, grow and build a rewarding career while making a meaningful contribution to our continued success. Ready To Take the Next Step? Apply now to be considered. OUR NEXT CLASS ANTICIPATED START DAY IS: Monday, September 21, 2026 (Class date and time are subject to change) The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy, even during challenging customer interactions. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational and time management skills. The ability to multi-task efficiently and effectively, as well as adhering to our established escalation policy, are of paramount importance.

Requirements

High school diploma or general education degree (GED) is required
Advanced computer skills are required; proficiency navigating between multiple windows is necessary
Strong typing, verbal and written skills are necessary for success
Familiarity with desktop and mobile operating systems as well as security software packages
At least 6 months of experience in a customer service, retail or helpdesk environment
Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
Motivated and dependable person with strong work ethic and a high degree of integrity
Ability to quickly and effectively adapt to changes in the work environment
Coachable person who is eager to learn new skills and take on new responsibilities
Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Nice To Haves

Certifications or degrees preferred

Responsibilities

Resolve customer inquiries over the telephone
Proficient handling of internet and telephone troubleshooting inquiries
Support email platforms including webmail, mobile devices, and software clients
Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
Ability to troubleshoot wired and wireless networks including Plume and Armstrong streaming devices
Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
Meet or exceed A360 call quality program targets
Use provided training materials and job tools to quickly and accurately resolve customer issues.
Additional duties or responsibilities may be assigned as necessary
Accept and process customer payments