Technical Service Representative

Alamo Group Inc.•Mukwonago, WI

7d•Onsite

About The Position

The Technical Service Representative provides technical after-sales support through troubleshooting, training, and service communications to ensure customer satisfaction and product reliability for Super Products vacuum trucks. This role provides technical after-sales support to customers, dealers, and internal personnel by assisting with the diagnosis and resolution of routine mechanical, electrical, and hydraulic issues. Supports training initiatives, service documentation, and customer follow-up activities while developing product knowledge and technical expertise.

Requirements

Possess excellent interpersonal skills and can effectively decompress pressure situations.
Must be an active listener with the ability to ask questions that remove ambiguity and make situations clear.
Must use a data-driven analytical approach to decision-making with the right balance of customer empathy.
Working knowledge of mechanical, electrical, and hydraulic systems.
Ability to read basic electrical and hydraulic schematics.
Strong customer service and communications skills.
Strong presentation skills. Ability to develop training material for the audience.
Must be able to prioritize work schedule, work under pressure, and meet goals/objectives.
Ability to manage multiple tasks and priorities.
Ability to solve problems, persuade and motivate.
Ability to use common hand tools, multi-meters and diagnostic equipment.
Basic proficiency with Microsoft Office applications.
Technical degree, certificate, or equivalent experience in a mechanical, electrical, hydraulic, or related field preferred.
3+ years of technical support, service, maintenance, or repair experience.

Responsibilities

Respond to customer, dealer, and internal technical support inquiries regarding operation, maintenance, and repair of company products.
Troubleshoot routine service issues under established procedures and guidance from senior team members.
Document service cases accurately and maintain complete records within service systems.
Assist in the development and distribution of service bulletins and technical communications.
Support training activities by preparing materials and assisting with classroom or field training events.
Follow up on open customer cases to ensure timely resolution and customer satisfaction.
Assist with warranty evaluations, including visual inspections and documentation of failed components.
Escalate complex technical issues to senior technical service staff or engineering.
Participate in cross-functional meetings related to service concerns and product quality initiatives.
Additional responsibilities as assigned.