Technical Service Rep

1100 Applied Industrial Technologies, Inc. • Spokane Valley, WA

9d

About The Position

As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied® Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results!

Requirements

• 2+ years proven customer service or sales experience
• Use of proper English grammar, written and verbal
• Ability to read / understand technical drawings
• Work independently and as part of a team
• Listening, negotiating, and effective questioning skills
• Ability & desire to quickly learn new processes and systems
• HS Diploma or Equivalent
• Ability to pass a DOT medical and drug screen

Nice To Haves

• Industrial rubber products application knowledge (conveyor belting, fabrication, splicing)

Responsibilities

• Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
• Professional point of contact for customer quotes and product sourcing
• Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
• Timely and accurate reporting

Benefits

• Base salary and bonus opportunities
• Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
• Personalized training & development program
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED