Technical Service Rep

NuAire, Inc.•Plymouth, MN

6d•$60,000 - $65,000•Onsite

About The Position

NuAire is an innovative public company that manufactures high quality Life Science laboratory equipment to support the research and healthcare industry. Join us in our mission to improve the healthcare community and become a part of the NuAire family today! We are looking for a Technical Service Representative to join our team and provide exceptional customer service. You can enjoy the satisfaction of using your mechanical / electrical skills to help analyze and troubleshoot the service requirements of our customers while working in a positive and encouraging office environment. At NuAire, your career makes a difference, and you will be part of a company that focuses on technology that helps improve lives.

Requirements

High School diploma or equivalent.
Two to four degree (electrical / mechanical) or 3 years electrical service department experience preferred.
Mechanical aptitude.
Ability to work on multiple projects.
Technical or Customer service experience troubleshooting various levels of mechanical or electrical challenges.
Ability to speak clearly and accurately using proper phone etiquette.
Ability to logically solve problems (mechanical / electrical).
Basic knowledge of electrical wiring.
Ability to read mechanical and/or electrical schematics.
Basic knowledge of mechanical systems.
Exercises discretion and independent judgment.
Proficient in MS Office products.

Responsibilities

Process part returns, determine disposition, update inventory, and coordinate customer credits with the Accounting department.
Process unit returns, take required photos, and work with Production on disposition
Provide order status updates by coordinating with the Parts Orders team.
Investigate and resolve customer issues by working with Production, Purchasing, Inventory Control, and Shipping.
Collaborate with Customers and Service Providers to plan travel, hotel accommodations, and other customer support arrangements.
Close out service orders and purchase orders and maintain accurate records.
Maintain the training room and related work areas.
Perform other duties as assigned.