Technical Service Rep

Tremco Construction Products Group•Greensboro, OH

1d•Onsite

About The Position

We are a leading provider of innovative coatings solutions, committed to quality, safety, and customer satisfaction. Our team values collaboration, professional growth, and a diverse, inclusive workplace. As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This role offers opportunities for professional development and the chance to make a direct impact on our clients’ success.

Requirements

Professional training in a related field or completion of relevant business/professional seminars.
Excellent facilitation, people, leadership, analytical, organizational, and communication skills.
Strong color examination skills.
Proficiency in word processing and spreadsheets.
Ability to objectively assess performance and address issues constructively.
Proactive, self-motivated, and confident decision-making abilities.
Creative problem-solving skills to address business needs and opportunities.
Ability to travel as required.
Valid driver’s license.

Responsibilities

Oversee all service activities for assigned accounts, including on-site product testing, customer training, issue resolution, timely documentation, and process auditing.
Ensure the quality of coatings and troubleshoot technical problems.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Report activities and accomplishments to the Director of Strategic Initiatives and other stakeholders as directed.
Represent the company professionally at trade shows, industry organizations, and company functions.
Collaborate with team members to escalate and resolve complex technical issues.