Technical Service Rep I

Ross Environmental Services, Inc.•Elyria, OH

2d•Onsite

About The Position

This role functions as an internal technical and service liaison for Territory Sales Managers, supporting the achievement of departmental goals and revenue/pricing objectives for RES, RIS, and RTS. The position involves approving waste streams and lab pack inventories, generating price estimates and quotations, and calculating profitability. It also includes developing waste profiles, process methods, and safe handling protocols in compliance with relevant regulations (RCRA, DOT, OSHA). Coordination with the Logistics Department for shipments, manifest validation, and shipper creation is also a key function. The role requires demonstrating proficiency through testing, providing information to resolve discrepancies and ensure accurate invoicing, and maintaining a working knowledge of company capabilities and regulatory requirements. Additionally, understanding and assisting with the ISO 14001 Environmental Management System (EMS) is expected. Daily use of advanced PC applications, business computer applications, telephone conferencing, and email is required. Other job-related duties may be assigned.

Requirements

Four-year degree in chemistry or related field, with chemistry training. Equivalent experience in similar position, in environmental services industry may be considered.
Position requires exercise of independent judgment and ability to work with minimum supervision.
Working knowledge of current DOT, RCRA and EPA.
Position requires customer contact.
Must possess excellent interpersonal, written and verbal communications skills.
Must be willing to work additional hours or off-hours as needed to meet business objectives.
May be required to travel to customer sites.
Must be highly organized and able to problem solve to meet business objectives.
Must be able to resolve conflicts to meet business objectives.
Must possess strong work ethic with commitment to safety, compliance and quality.
Must be computer literate (i.e. Microsoft Office) and be able to generate reports and correspondence as required.
Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

Responsibilities

Contributes to departmental goals and achievement of revenue and pricing objectives of RES, RIS and RTS.
Functions as an internal technical and service liaison for Territory Sales Managers to obtain new and maintain existing accounts.
Approves waste streams and/or lab pack inventories.
Generates waste stream and service price estimates and quotations.
Calculates profitability of waste streams and services, and evaluates with Sales and Marketing associates.
Develops RIS waste profiles, process methods and safe handling protocols for waste streams in accordance with RES and RIS procedures, and in compliance with applicable RCRA, DOT and OSHA regulations.
Coordinates with Logistics Department to clear scheduled shipments, including manifest validation, shipper creation, shipper edit resolution, and trans-shipment inventory management.
Demonstrates proficiency through successful completion of RES’ “First Chemist” test (e., “1CR”) for lab packs and/or profiles, and Handling Instruction sign-off tests after initial training period.
Provides information to RIS Discrepancy Coordinators to resolve discrepancies.
Provides information to the RES Accounting Department to ensure timely and accurate invoicing.
Maintains working knowledge of RIS and RTS capabilities and regulatory requirements.
Maintains working knowledge of safety and regulatory compliance requirements (EPA, DOT, OSHA, etc.).
Understands RES’ ISO 14001 Environmental Management System (EMS) and assists with executing its objectives.
Daily uses advance PC and business computer applications, telephone conferencing and e-mail.
Performs other job-related duties as assigned.