Technical Service Rep

Carboline • Greensboro, NC

2d • $50,000 - $60,000 • Onsite

About The Position

As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This role offers opportunities for professional development and the chance to make a direct impact on our clients’ success.

Requirements

• Professional training in a related field or completion of relevant business/professional seminars.
• Excellent facilitation, people, leadership, analytical, organizational, and communication skills.
• Strong color examination skills.
• Proficiency in word processing and spreadsheets.
• Ability to objectively assess performance and address issues constructively.
• Proactive, self-motivated, and confident decision-making abilities.
• Creative problem-solving skills to address business needs and opportunities.
• Ability to travel as required.
• Valid driver’s license.

Responsibilities

• Oversee all service activities for assigned accounts, including on-site product testing, customer training, issue resolution, timely documentation, and process auditing.
• Ensure the quality of coatings and troubleshoot technical problems.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.
• Report activities and accomplishments to the Director of Strategic Initiatives and other stakeholders as directed.
• Represent the company professionally at trade shows, industry organizations, and company functions.
• Collaborate with team members to escalate and resolve complex technical issues.

Benefits

• 401(k) with matching
• Dental, health, vision, and life insurance
• Employee assistance program and discounts
• Flexible spending and health savings accounts
• Paid time off and retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed