Technical Service Manager

Textron • Wichita, KS

6d • Onsite

About The Position

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center.

Requirements

• A&P License is required
• Seven (7) years of aircraft maintenance experience OR 5 years aircraft maintenance experience and bachelor's degree in aviation or related field
• The ability to obtain and maintain an airport security badge through the local airport if applicable is required

Nice To Haves

• A Repairman Certificate/EASA License is preferred
• Experience in aircraft maintenance, service center or customer service is helpful

Responsibilities

• Implement lean processes aiming to reduce waste and improve productivity (focusing on the 5S method) and coordinating Area Team Development events
• Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction
• Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment
• Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions
• Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities
• Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

Benefits

• 401K company match + additional annual contribution equal to 4% of eligible compensation
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
• Flight training bonus program for earning pilot certifications
• Fertility and adoption assistance, along with discounted childcare and planning
• Free financial consultations and guidance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager