Technical Service Manager
About The Position
Agiliti is a leading provider of medical equipment management and service solutions, helping healthcare organizations access, manage, and maintain the equipment needed to deliver quality patient care. Our team is committed to delivering operational excellence, advancing patient safety, and creating a customer-first culture that drives meaningful impact across the healthcare continuum. This role offers the opportunity to lead a high-impact biomedical services operation in a critical healthcare market, with visibility and partnership with divisional leadership and cross-functional teams. It is a dynamic leadership role with influence over culture, performance, and customer outcomes, offering career growth opportunities within a national healthcare services organization. The Technical Service Manager will shape and foster a strong, customer-focused service culture.
Requirements
- 3+ years of experience in supervising/managing medical service technicians or engineers
- Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training required
- Valid driver’s license
- Excellent customer communication skills that project confidence, enthusiasm, and a professional image
- Ability to lift and/or push 75 pounds and stand and walk for long periods of time
- Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours and travel, as required
- Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations
- Working knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers
- Experience in medical equipment preventive maintenance, repair and handling
- Ability to read and understand technical manuals and electric/pneumatic schematics
- Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
- Demonstrates mastery of Profit and Loss (P&L) statements
- Demonstrates a sales aptitude with customers and identifies and brings opportunities to review as part of the territory planning process
- Build employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support
Nice To Haves
- MBA desired
Responsibilities
- Manage a district office classified as a Tier 1 location based on revenue, complexity, and staffing OR oversee multiple district offices/sites
- Foster a work environment that drives employee engagement, accountability, and pride in ownership
- Build and sustain a strong customer service culture across teams
- Set clear performance expectations, monitor results, and hold teams accountable for achieving business objectives
- Align team goals with organizational priorities to ensure seamless execution of strategies
- Lead the implementation of new processes, initiatives, and cultural improvements that enhance the customer experience
- Drive continuous improvement across processes, services, and innovation efforts
- Partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations Managers during customer engagements to support revenue growth, cost management, and service expansion
- Oversee profit and loss (P&L) performance and ensure financial targets are met
Benefits
- health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
