Technical Service Manager

Agiliti•San Antonio, TX

12d•Onsite

About The Position

Agiliti is a leading provider of medical equipment management and service solutions, helping healthcare organizations access, manage, and maintain the equipment needed to deliver quality patient care. Our team is committed to delivering operational excellence, advancing patient safety, and creating a customer-first culture that drives meaningful impact across the healthcare continuum.

Requirements

3+ years of experience in supervising/managing medical service technicians or engineers
Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training required
Valid driver’s license
Excellent customer communication skills that project confidence, enthusiasm, and a professional image
Ability to lift and/or push 75 pounds and stand and walk for long periods of time
Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations
Working knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers
Experience in medical equipment preventive maintenance, repair and handling. Ability to read and understand technical manuals and electric/pneumatic schematics
Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
Demonstrates mastery of Profit and Loss (P&L) statements
Demonstrates a sales aptitude with customers and identifies and brings opportunities to review as part of the territory planning process
Build employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support

Nice To Haves

MBA desired

Responsibilities

Manage a district office classified as a Tier 1 location based on revenue, complexity, and staffing OR oversee multiple district offices/sites
Foster a work environment that drives employee engagement, accountability, and pride in ownership
Build and sustain a strong customer service culture across teams
Set clear performance expectations, monitor results, and hold teams accountable for achieving business objectives
Align team goals with organizational priorities to ensure seamless execution of strategies
Lead the implementation of new processes, initiatives, and cultural improvements that enhance the customer experience
Drive continuous improvement across processes, services, and innovation efforts
Partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations Managers during customer engagements to support revenue growth, cost management, and service expansion
Oversee profit and loss (P&L) performance and ensure financial targets are met