Technical Service Manager (Evening Shift) -Milwaukee, WI

Textron • Milwaukee, WI

11d

About The Position

What you will be doing as a Technical Service Manager: In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center. Your responsibilities may include (but are not limited to): Lean Manufacturing \: Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events Quality Assurance \: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction Safety & Efficiency \: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment Performance Monitoring \: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions Team Supervision \: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities Customer Follow-Up \: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

Requirements

• A&P License is required
• Seven (7) years of aircraft maintenance experience OR 5 years aircraft maintenance experience and bachelor's degree in aviation or related field
• The ability to obtain and maintain an airport security badge through the local airport if applicable is required

Nice To Haves

• A Repairman Certificate/EASA License is preferred
• Experience in aircraft maintenance, service center or customer service is helpful

Responsibilities

• Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events
• Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction
• Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment
• Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions
• Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities
• Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

Benefits

• 401K company match + additional annual contribution equal to 4% of eligible compensation
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
• Flight training bonus program for earning pilot certifications
• Fertility and adoption assistance, along with discounted childcare and planning
• Free financial consultations and guidance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager