Technical Service Lead Coordinator

Baxter•Batesville, IN

2d•Hybrid

About The Position

As a Technical Service Lead Coordinator, you’ll be the go-to expert for resolving technical issues with Baxter’s medical equipment. You’ll work closely with customers, field technicians, and internal teams to diagnose problems, guide solutions, and ensure a smooth customer experience. You’ll combine technical knowledge with customer support, helping resolve real-world issues while keeping everything properly documented and compliant. You’ll be part of a collaborative technical support team that partners with service, engineering, and sales teams to solve problems and improve products. This role works an 8-hour shift within business hours (8:00 AM–6:00 PM, Monday–Friday) and includes a shared on-call rotation to support after-hours needs.

Requirements

High school diploma or equivalent required
2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
Ability to read and interpret technical manuals, schematics, and electrical diagrams
Experience providing technical support in a help desk, service, or field support environment
Experience documenting service activity and managing requests in ticketing or case management systems
Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Experience supporting medical devices or working in a regulated environment preferred
Experience using diagnostic equipment such as voltmeters and basic hand tools preferred

Responsibilities

Troubleshoot mechanical and electrical issues on medical devices
Provide technical support via phone, email, and web-based systems
Document all customer interactions, complaints, and resolutions in FDA-compliant systems
Create and manage service requests, work orders, and service parts orders
Track and update service activities through approved contact management systems
Coordinate parts replacement and returns for engineering analysis
Support product upgrades, modifications, and new product releases
Interface with engineering, service logistics, and sales for technical issue resolution

Benefits

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits