Technical Service Coordinator
About The Position
On-site Are you highly organized, detail-oriented, and energized by coordinating people, schedules, and customer needs? We're looking for a Technical Service Coordinator to join our growing team and play a key role in delivering exceptional service experiences across the United States and Canada. As part of the collaborative Technical Service Coordination team, you'll be responsible for scheduling on-site service appointments, supporting Field Service Representatives, and ensuring customer information, documentation, and invoicing are handled accurately from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in keeping operations running smoothly, we'd love to hear from you.
Requirements
- Strong organizational skills with exceptional attention to detail.
- Professional, customer-focused communication skills, both written and verbal.
- High school diploma or equivalent is required; associate degree preferred.
- Minimum of 2 years of experience in B2B customer service coordination, dispatching, scheduling, administrative support, or a related role.
- Experience with CRM systems (Salesforce experience is a plus).
- Working knowledge of Microsoft Outlook and Teams.
- Ability to manage multiple priorities while maintaining accuracy and professionalism.
- A collaborative team player with a positive, problem-solving mindset.
Nice To Haves
- associate degree preferred
- Salesforce experience is a plus
Responsibilities
- Coordinate and schedule on-site service visits with customers and Field Service Representatives primarily through email, with phone communication as needed.
- Collect, review, and maintain customer documentation required for service appointments.
- Manage work orders, customer records, and service activity within Salesforce and ERP systems.
- Build and maintain weekly technician schedules while proactively communicating updates and changes.
- Process service orders, purchase orders, payments, and invoicing activities.
- Partner with Business Development and internal teams to ensure a positive customer experience.
- Support Accounts Receivable by assisting with billing inquiries and collection-related issues.
- Help ensure services are accurately scheduled, documented, and completed on time.
Benefits
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- 401(k) Plan with Company Match
- Generous Paid Time Off (PTO)
- Paid Holidays
- Additional voluntary benefits and wellness offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
