Technical Facility Coordinator

Cushman & Wakefield•Boise, ID

13d•$32 - $38

About The Position

The Technical Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

Requirements

Read and understand basic drawings, floor plans, equipment schedules, control diagrams, and manufacturer manuals.

Nice To Haves

Maintain a working knowledge of facility systems, including HVAC, electrical, plumbing, building automation, fire and life-safety systems, lighting, and emergency power.

Responsibilities

Provide general overall facility management services, including continuous monitoring of office/facility
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Follow up with clients to ensure customer satisfaction
Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for the service and repairs of equipment
Follow protocol for effective building-specific maintenance and safety procedures
Maintain on-going communication with contractors, client, and team
Assist with site inspection within the assigned building portfolio
Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
Report on open and closed work orders and check the status of open work orders with the assigned party
Request, review, and submit work orders, bids, and proposals from vendors
Verify final invoice pricing and process payments in a timely manner
Assist in the monitoring and assessment of vendor performance
Train vendors on work order and billing procedures
Manage complex work orders such as environmental issues and disaster recovery
Manage service and performance of vendors and landlords for timely completion of jobs
Create and record appropriate written communication between all parties
Schedule and document maintenance and repairs on building equipment
Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
Provide process and procedures training and direction to new associates
Coordinate special events in support of client
Assist with measuring and reporting key performance indicators against service level agreements
Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
Coordinate planned and unplanned maintenance activities for building systems and equipment.
Review maintenance work orders to ensure they are completed accurately, meet quality standards, and contain all required documentation.
Support CMMS administration by maintaining accurate asset data, equipment records, and preventive maintenance schedules.
Maintain a working knowledge of facility systems, including HVAC, electrical, plumbing, building automation, fire and life-safety systems, lighting, and emergency power.
Assist with inspections of mechanical rooms, electrical rooms, roofs, utility areas, and occupied spaces to identify issues and verify system conditions.
Read and understand basic drawings, floor plans, equipment schedules, control diagrams, and manufacturer manuals.
Ensure contractor work is documented correctly and that issues, recommendations, follow-up actions, and technical documentation are properly entered into the CMMS.
Support contractor safety programs by verifying compliance with site safety requirements and established work practices.