Technical Service Engineer

ESI•Delaware, CO

1d•Hybrid

About The Position

The position of Technical Service Engineer will be responsible for the day-to-day engineering support for Printed Circuit Board fabricators using MacDermid Alpha's chemical processes. The successful candidate will help our customer base take full advantage of the benefits that are available through the proper application of our products. The position requires a proactive self-starter that can work closely and independently with customers, the sales group, and MacDermid internal resources to ensure that customer expectations and company interests are served while helping to service and promote MacDermid Alpha's exclusive line of products.

Requirements

Bachelor's Degree in Chemistry or relevant industry
Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
Strong track record of navigating technically through complex organizations
Excellent written and oral communication skills.
Have a thorough understanding of the overall PCB business, and specifics in wet processing areas
Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
Timely responses to the customer base, both in communication and on-site visits

Nice To Haves

Six Sigma knowledge would be good but not required, company training available

Responsibilities

Prepare action plans for effective identification of root cause of customer process issues.
Provide timely commercial feedback to team members and management
Create and conduct customer technical presentations and reports.
Identify commercial opportunities through awareness of customers' quality and engineering difficulties.
Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users
Assists with regular lab testing functions/analysis with customer lab personnel and provides training when necessary on best practice functions, tests and analysis.
Troubleshoots and diagnoses equipment and or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes.
Adheres to plant and corporate safety policies.
May assist in other areas or perform other duties as required by fluctuating business needs.
Coordinates daily activities with territory Account Manager and Business Director
Is an expert and steward for customer final product quality using MacDermid products
Identifies opportunities for growth at all customer locations
Assists with the monitoring and control of on-hand inventory at customer site