Technical Service Engineer (North America)
About The Position
At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. Vitrolife Group is seeking an experienced Technical Service Engineer based in Ontario, Canada, to join our team. In this role, you will maintain, troubleshoot, repair, and install advanced fertility laboratory equipment while providing technical support to customers across North America. This is a full-time position with nights and weekends available for on call rotation with the other service team members.
Requirements
- Minimum: Associate degree in a technical or engineering program
- Minimum: 1–2 years in a technical or engineering role
- Hands-on experience with hardware assembly and software configuration
- Familiarity with IT troubleshooting, networking, and system integration
- Strong understanding of electromechanical systems, including pnemation
- Advanced PC knowledge: hardware assembly, software setup, and networking
- Skilled in diagnosing and resolving technical issues across IT and lab equipment
- Professional appearance and communication in customer-facing settings
- Organized, logical, and detail-oriented approach to problem-solving
- Ability to follow protocols and ask clarifying questions when needed
- Comfortable working independently and managing extensive travel schedules
- Applicants must be legally eligible to work in Canada.
Nice To Haves
- Preferred: Bachelor’s degree in engineering or related field
- Preferred: 4–8 years in technical service, engineering, or equipment repair
- Technical Repair Experience
- Experience in electronic or pneumatic systems preferred
Responsibilities
- Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
- Install capital equipment at customer sites according to specifications
- Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite
- Provide timely and professional technical support to customers and internal teams
- Document service activities and maintain accurate records
- Collaborate with cross-functional teams to resolve complex technical issues
- Maintain a high level of customer satisfaction through proactive communication
- Travel extensively (minimum 80%) to support installations, service calls, and training
Benefits
- Paid Time Off and Paid Holidays
- Medical, Dental, Vision
- Basic Life and AD&D Coverage
- Voluntary Life Insurance
- Long-Term Disability
- Employee Assistance Program (EAP)
- RRSP with Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
