Sales Engineer | North America

Speech Processing Solutions • Atlanta, GA

2d • Onsite

About The Position

Speech Processing Solutions is seeking a technical Sales Engineer who excels at the intersection of sales, customer onboarding, and fostering long-term account growth. The company develops speech recognition and voice productivity solutions for professionals in healthcare, legal, and other sectors. The role involves acting as a trusted advisor to key customers and partners, blending technical expertise with a dedication to customer success.

Requirements

• 3+ years of experience in customer success, technical account management, sales engineering, solutions consulting, technical support, or a related SaaS/customer-facing technical role.
• Strong technical aptitude with the ability to understand software platforms, integrations, workflows, configuration, and troubleshooting.
• Excellent communication and presentation skills — able to explain technical topics clearly to both technical and non-technical audiences.
• Personable, customer-focused, and comfortable building trust with stakeholders at all levels of an organization.
• Experience supporting pilots, onboarding customers, conducting product training, and working across Sales, Support, Product, and Marketing teams.

Responsibilities

• Support Account Executives and Key Account Managers on technical discovery calls, demos, pilot discussions, proof-of-concept activities, RFP/RFQ responses, and technical product questions.
• Clearly explain product capabilities, implementation requirements, workflow fit, integrations, and technical considerations to customers, partners, and internal stakeholders.
• Help sales teams position solutions effectively by translating customer needs into practical technical recommendations.
• Support webinars, partner enablement sessions, and customer-facing presentations where technical expertise is required.
• Lead or support onboarding for pilot, new, and post-sale customers and partners to ensure successful implementation and adoption.
• Deliver training sessions that are practical, clear, and tailored to each audience's workflow, skill level, and business objectives.
• Develop and maintain onboarding plans, best practices, training materials, and success plans that help customers reach value quickly.
• Monitor adoption, usage, and customer feedback to identify risks and improve outcomes.
• Support the NA Support Manager by reviewing incoming tickets, troubleshooting customer and partner issues, and providing technical guidance.
• Identify recurring issues and escalation trends and share insights across Support, Product, Sales, and Customer Success leadership.
• Manage a portfolio of larger existing customers with a focus on retention, adoption, satisfaction, and long-term value.
• Conduct regular business reviews and proactive check-ins to understand needs, address risks, and reinforce value.
• Identify upsell and cross-sell opportunities and coordinate with the appropriate AE or KAM to lead the commercial process.

Benefits

• Attractive compensation package
• Comprehensive benefits package including Medical, Dental, Vision and Disability insurance
• Life insurance
• 401(K) plans
• Three weeks’ vacation per year
• One week Holiday shut down

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed