Technical Service Advisor

Watsco•Las Vegas, NV

About The Position

The Technical Service Advisor provides technical support to HVAC dealers and sales professionals, supporting the Sales Team’s efforts to grow the distributor. Support is provided by phone, on-site visits, and training events intended to improve HVAC technicians’ proficiency. The advisor also contributes to resource development and implementation of equipment innovations. The role involves keeping current with HVAC technology, equipment, and accessories through designated manufacturer and Baker Distributors training. The advisor works both independently and under supervision, maintains development and expense plans, submits activity and expense reports on schedule, and keeps an accurate digital calendar shared with the manager. Other duties may be assigned.

Requirements

High school diploma or GED; equivalent experience may be considered.
Proficiency in Microsoft Office.
Effective English communication skills, including speaking, reading, and understanding.
Excellent written and verbal communication skills.
Strong negotiation and interpersonal skills, including the ability to communicate effectively with internal and external groups.
Excellent facilitation skills.
Customer-service mindset and ability to develop long-term relationships.
Analytical aptitude and ability to analyze and interpret data.
Strong, creative problem-solving skills.
Ability to multitask and learn quickly.
Ability to work independently and in a team environment.
Proactively seek continuous process and service improvements.
Ability to move parts and equipment weighing up to 50 pounds.
Ability to stand, sit, walk, climb, kneel, crouch, or crawl to access equipment.
Ability to operate a computer and telephone for extended periods.
Visual acuity for reading labels, inspecting equipment, monitoring inventory, and operating machinery, including close and distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
Ability to operate warehouse equipment such as forklifts and pallet jacks.

Responsibilities

Provide technical support by phone to Watsco subsidiaries, Tradewinds Climate Systems and third-party suppliers’ dealers and sales professionals, and branch personnel.
Conduct on-site job visits when necessary.
Conduct dealer training for Watsco subsidiaries, Tradewinds Climate Systems, and third-party dealers.
Maintain regular contact with regional managers and discuss future training topics.
Perform duties both independently and under supervision while maintaining effective time management.
Maintain a personal and professional development plan.
Attend designated manufacturer and Baker Distributors training to stay proficient in new technology, HVAC equipment, and accessories.
Develop and maintain an appropriate expense budget.
Submit regular activity and expense reports within specified time requirements, including monthly activity reports within 10 days after each month-end and expense reports within 15 days after each month-end.
Maintain an accurate, updated digital calendar shared with the manager.
Perform other duties as assigned.