Technical Service Account Manager (Scientist)

Tate and Lyle • Hoffman Estates, IL

21h • $71,000 - $104,000

About The Position

The Technical Service Account Manager brings relevant technical knowledge to customer accounts, helping translate complex client needs into customized solutions. Acting as both a technical advisor and sales representative, the Technical Service Account Manager identifies growth opportunities, supports product customization, and builds trusted partnerships.

Requirements

• Bachelor’s degree or equivalent experience.
• Comprehensive knowledge of relationship management, sales and a key technical/scientific discipline within Technical Service, with full knowledge of methodologies, processes, practices, and atypical issues within Technical Service function.
• Largely able to operate independently, though may seek guidance on atypical or complex Technical Service issues.
• Able to coach juniors on technical and operational matters in a specialism.
• Accountable for own targets and reviewing work of juniors.
• Frequently conducts detailed analysis and investigation to identify customized solutions for customers, determine best options, or suggest improvements to existing methods.
• This role involves initiating communication with cross-functional teams to address and resolve shared issues, collaborate on processes or transactions, and interpret or clarify technical information to enhance understanding.

Responsibilities

• Serve as a technical consultant for the assigned accounts, understanding client needs to develop product solutions and applications that align with specifications and performance requirements.
• Collaborate with internal teams, including teams in Innovation, R&D and Sales & Account Management, to communicate client requirements and support the creation of tailored product solutions and applications.
• Present technical insights to clients within the assigned accounts, articulating the benefits and applications of solutions while addressing potential concerns.
• Proactively identify opportunities for product or service upsell, leveraging comprehensive technical knowledge to illustrate the value of enhanced or additional offerings.
• Maintain detailed account records for the dedicated part of the portfolio, ensuring accuracy in customer information, needs and preferences for long-term relationship building.
• Support the sales process by contributing to customized sales strategies within the team, based on technical understanding and client requirements.

Benefits

• Medical, Dental, Vision coverages
• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
• 401K with company match
• Company paid life insurance
• Lifestyle Spending Account
• Identity Theft protection
• Employee Assistance Program
• telemedicine

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree