Technical Sales Support Specialist (Car Wash)

Kleen-Rite Corp • Columbia, PA

8h • Onsite

About The Position

Kleen-Rite Corp. is seeking a customer-focused Technical Sales Support Specialist with strong mechanical aptitude and practical equipment troubleshooting experience. The role supports customers and internal teams by diagnosing car wash equipment issues, identifying appropriate parts, and guiding customers toward solutions that keep their operations running efficiently. The specialist works closely with Sales, Customer Service, and Purchasing to provide technical guidance, product recommendations, and troubleshooting support.

This is an office-based role providing customer support by phone and email, while also sharing technical knowledge with coworkers in person. The position is based at one designated office. Pennsylvania headquarters is preferred, though the Texas or Missouri locations may also serve as the primary work location. Car wash industry experience is preferred but not required; candidates with industrial maintenance, mechanical or electrical service, equipment repair, or similar technical backgrounds are encouraged to apply.

Requirements

• Hands-on experience in equipment troubleshooting, industrial maintenance, mechanical or electrical service, equipment repair, or a related technical field.
• Strong mechanical aptitude and a practical, systematic approach to problem-solving.
• Experience troubleshooting equipment involving components such as motors, pumps, sensors, relays, switches, plumbing, or controls.
• Ability to read and interpret technical diagrams, manuals, and parts breakdowns.
• Clear communication skills and patience when guiding customers and coworkers through technical questions.
• Willingness to learn unfamiliar equipment, research issues, and ask questions when needed.
• Strong organizational skills and ability to manage multiple customer needs and follow through on outstanding issues.
• Basic computer proficiency, including email, spreadsheets, web applications, and business systems.
• Professionalism, reliable attendance, and a strong commitment to customer service and teamwork.

Nice To Haves

• Five or more years of relevant hands-on equipment service, maintenance, or troubleshooting experience.
• Experience owning, operating, managing, servicing, or maintaining a car wash.
• Familiarity with Kleen-Rite products, equipment, and part numbers.
• Experience with PLCs, programming, or automated control systems.
• Experience in parts sales, inside sales, service advising, or equipment technical support.
• Experience training others or explaining technical processes.
• Car wash industry experience.

Responsibilities

• Support customers and internal team members with technical questions about car wash equipment, parts, systems, and operations.
• Read and interpret schematics, parts breakdowns, wiring diagrams, manuals, and other technical documents.
• Gather information, research potential causes, and guide customers through appropriate troubleshooting steps.
• Recommend practical solutions, replacement parts, upgrades, and corrective actions based on customer needs.
• Provide guidance on mechanical, electrical, plumbing, and controls-related issues within the specialist’s knowledge and experience.
• Help customers minimize equipment downtime through timely, accurate support and follow-through.
• Work with Sales and Customer Service to answer technical questions and support customer needs.
• Identify correct parts and verify compatibility with existing equipment.
• Support quoting and order accuracy by verifying parts, configurations, and technical details.
• Recommend products and equipment solutions that meet customer needs and support customer relationships and sales opportunities.
• Serve as an internal technical resource for Sales, Customer Service, and other departments.
• Share product knowledge and provide technical training to internal team members as needed.
• Help develop and maintain troubleshooting guides, technical reference materials, and product documentation.
• Work with coworkers and vendors to research unfamiliar issues and identify solutions.
• Stay current on Kleen-Rite products, vendor equipment, and relevant industry developments.

Benefits

• Weekly pay with direct deposit.
• Employer-funded retirement contributions averaging 8% or more annually, with no employee contribution required.
• Medical, dental, vision, and other comprehensive benefits.
• Employer-paid life insurance.
• Bonuses for achieving company goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed