Technical Sales Support - Solids Control
About The Position
The Technical Sales/Support Representative is responsible for collecting data from daily field reports, ensuring System Operators are competent in inputting required information daily. This role involves validating and organizing received data, interpreting it, and providing insights to customers through face-to-face and/or virtual meetings. The representative must be well-versed with NOV equipment and understand the process of Solids Control/Waste Management equipment. Additionally, they are responsible for the bid-generating process and serving as a technical presence in Operations meetings.
Requirements
- Valid Driver’s License
- Able to Travel
- Effective Communication Skills
- Basic Computer Skills
- Solids Control Experience (preferred)
Responsibilities
- Generate Quotes
- Distribute & present data to customers
- Support and train Operators on proper data entry, reporting requirements, and system usage to maintain consistent data quality.
- Provide technical support and troubleshooting for NOV Solids Control and Waste Management equipment in field and remote environments.
- Analyze operational data to identify performance trends, inefficiencies, and potential equipment or process issues.
- Serve as a technical resource to Operations teams by providing recommendations to optimize equipment performance and operational efficiency.
- Assist with root cause analysis of equipment or process failures and support implementation of corrective actions.
- Participate in Operations meetings to provide technical input, performance updates, and operational insights.
- Coordinate with field personnel, engineering, and operations management to resolve technical issues in a timely manner.
- Ensure operational practices align with company standards, safety requirements, and customer expectations.
- Support continuous improvement initiatives by documenting lessons learned, best practices, and technical recommendations.
- Complete retorts and Particle Size Distribution tests as needed
- Complete Weekly/monthly/quarterly reports
- Organize and maintain logs and files
- Plan upcoming projects and handover to Operations
- Often visit rigs to train and discuss KPI with Operators
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
