Alicat Technical Sales & Support Engineer

Halma plc•Tucson, AZ

8d•$50,000 - $60,000•Onsite

About The Position

Alicat Scientific is seeking a technically savvy communicator to join their team in Tucson, Arizona. As a Technical Sales & Support Engineer, you will become a go-to expert for customers seeking solutions in mass flow and pressure instruments. This role is critical in supporting sales conversions and delivering high-level technical support, helping to drive revenue by providing fast, accurate, and insightful assistance. You will be responsible for building quotes, guiding product selection, and troubleshooting complex application challenges, serving as the trusted first point of contact to ensure customers receive effective help.

Requirements

Detail-oriented mindset with strong written and verbal communication skills.
Experience or interest in fluid control, instrumentation, or automation.

Nice To Haves

A Bachelor’s degree in Engineering, Physics, or related STEM field is a plus.
Familiarity with one or more of the following fields is a plus: aerospace, bioprocessing, chemistry, environmental science, semiconductor technology, or optical sciences.
Bonus if you’ve worked in technical sales, customer support, or application engineering.

Responsibilities

Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
Qualify customer needs and recommend tailored solutions that align with their technical and business goals.
Build accurate, application-specific quotes and follow up to drive conversions.
Support OEMs and distribution partners with quoting and technical guidance.
Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and chemical incompatibilities.
Remotely diagnose and resolve complex communication errors by investigating hardware issues (including wiring, power, and signal integrity) and software-based networking problems.
Provide clear, professional communication through email, phone, and internal systems.
Assist customers with order-related issues and escalate complex cases to the Admin Manager when needed.
Accurately enter and manage sales and service orders to ensure smooth processing and timely fulfillment.
Maintain CRM records to support clear communication, order tracking, and customer history management.
Collaborate with internal teams to ensure customer requirements are captured and executed correctly.
Work closely with engineering, production, and marketing teams to ensure customer satisfaction and product alignment.
Contribute to product documentation and marketing content to enhance customer understanding.