Technical Sales Support Engineer

AMMEGA•Franklin Park, IL

About The Position

This customer-facing, field-oriented role provides day-to-day technical support and helps advance strategic growth opportunities across the Conveyor Belting portfolio. The engineer works with Sales, Customer Service, distributors, OEMs, end users, and internal technical teams to assess equipment needs and recommend application-specific solutions for new conveyor layouts and existing-system retrofits. The position supports customer projects and competitive conversions through technical reviews, product recommendations, application validation, site visits, conveyor surveys, trials, installations, troubleshooting, and training. It also develops or modifies specifications, drawings, and technical recommendations; contributes field knowledge to quality investigations and root-cause analysis; and supports product evaluation, R&D, new product development, and product introductions. The role requires managing technical requests and customer projects, documenting work through established systems, and traveling up to 40% for customer and project support.

Requirements

1–3+ years of experience in application engineering, technical sales, product support, conveyor systems, or industrial manufacturing.
Strong project management, organization, attention to detail, and time-management skills, with the ability to manage multiple technical requests and customer projects.
Strong presentation and communication skills, including the ability to confidently communicate technical recommendations to internal teams and external customers.
Customer-focused approach, strong follow-through, and personal accountability.
Ability to work independently and recognize when to escalate complex technical issues.
Willingness to travel up to 40% for customer site visits, on-site troubleshooting, training, and technical project support.

Nice To Haves

Bachelor of Science degree in Engineering or a related technical field preferred.
Proficiency in SolidWorks or other CAD software preferred.
Experience with Salesforce (SFDC) or similar case-management systems is a plus.
Spanish proficiency is a plus for supporting the broader Americas region.

Responsibilities

Provide technical and application support across the Conveyor Belting portfolio for Sales, Customer Service, distributors, OEMs, and end users.
Partner with customers, Sales, and Engineering to assess equipment needs, including new conveyor layouts and retrofits of existing systems.
Recommend conveyor belting solutions based on application requirements, operating conditions, customer needs, and opportunities to improve performance or reduce operating costs.
Demonstrate how recommended solutions meet customer requirements and differentiate from competing products.
Support strategic customer projects and competitive conversions through technical review, product recommendations, application validation, and field support.
Participate in customer site visits, conveyor surveys, product trials, installations, and on-site troubleshooting.
Respond to customer inquiries and application requests with timely follow-up and clear recommendations.
Troubleshoot conveyor and belt performance issues, considering product selection, conveyor design, installation, operating conditions, and maintenance.
Develop or modify product specifications, drawings, and technical recommendations to meet customer application requirements.
Prepare and deliver technical presentations and product/application training for Sales, Customer Service, distributors, customers, and prospects.
Identify opportunities to recommend improved materials, products, or conveyor solutions that improve performance, reduce cost, or increase customer productivity.
Partner with the Engineering Manager on complex applications, technical escalations, and high-priority customer issues.
Support customer quality and product-performance investigations with application information, field observations, troubleshooting, and technical input into root-cause analysis.
Partner with Product Management, R&D, Design Engineering, Operations, and global technical teams to evaluate customer requirements and determine whether products or solutions should be modified or developed.
Support R&D and new product development through field knowledge, application requirements, testing, and customer validation.
Work with Regional Segment Specialists and PMMs to support key market, customer, and growth initiatives.
Participate in regional and global technical/application knowledge sharing and bring relevant best practices back to the Americas commercial organization.
Provide field feedback on recurring application challenges, product performance, competitive solutions, and technical needs.
Support new product introductions through application validation, customer trials, technical documentation, and training.
Document technical requests, recommendations, and project activity using established systems and processes.