Remote Inbound Technical Sales Specialist

NTT DATA Services•Toronto, ON

1d•CA$16 - CA$19•Remote

About The Position

NTT DATA is seeking enthusiastic candidates who thrive on meeting sales objectives and targets while delivering exceptional customer service. As a Technical Sales Specialist, you will be the face of our brand, serving as the first point of contact for our valued customers. This is a full-time, work-from-home position with ongoing opportunities for career growth, a sense of belonging in a global organization, and the chance to make a difference. NTT DATA offers a comprehensive benefits package, virtual paid training, and all necessary equipment for success.

Requirements

Sales experience is a must
Excels in a target-driven environment
Relentless in chasing sales success and motivated to perform in a competitive environment
Demonstrated success in a competitive sales environment
Ability to use sales scripting and dynamically adjusting to prospect needs
The ability to navigate multiple computer systems
A flexible schedule (including evenings)

Nice To Haves

Preferred outside sales experience (field sales an asset)
Experience in Customer Care, Retention is an asset
Familiarity with servicing customers in the United States an asset
Experience in telco or fiber internet sales an asset

Responsibilities

Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales
Recommending the appropriate product or services by assessing clients’ needs and resources while leveraging applicable promotions
Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues
Provide technical solutions to clients where products or services must be tailored to suit their needs
Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training
Manage call flows, provide first call resolution, and satisfy client expectations
Leverage program tools and processes to illustrate benefits of the service and product offerings
Estimate cost of activation and maintenance to the equipment or service
Verify and update critical customer information by accessing client’s database and customer resource management software
Review and compile competitors’ activities and develop awareness of trends and potential markets
Accurately access customers’ information through the client’s database to update and verify critical information
Provide ongoing technical support and resolution to any technical problems related to products and services
Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions
Implement sales strategies to achieve personal and business goals
Conduct sales transactions through online e-commerce software
Offer feedback to management for methods of improving performance and results