Remote Inbound Sales Specialist

NTT DATA Services•Edmonton, AB

1d•CA$16 - CA$19•Remote

About The Position

NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. This role is for an enthusiastic candidate who thrives on meeting sales objectives and targets while delivering exceptional customer service. As a Technical Sales Specialist, you will be the face of our brand, serving as the first point of contact for our valued customers. This is a full-time, work-from-home position with a focus on sales and customer support.

Requirements

Sales experience is a must, preferred outside sales experience (field sales an asset)
Excels in a target-driven environment
Relentless in chasing sales success and motivated to perform in a competitive environment
Demonstrated success in a competitive sales environment
Experience in Customer Care, Retention is an asset
Strong ability to build rapport with customers
Ability to use sales scripting and dynamically adjusting to prospect needs
Familiarity with servicing customers in the United States an asset
Experience in telco or fiber internet sales an asset
The ability to navigate multiple computer systems
A flexible schedule (including evenings)
High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet).
A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
Must be connected via Ethernet port and not by Wi-Fi.
Ability to download and use the Google Authenticator app.
Must have IOS 11 or Android version 10 (or newer).

Nice To Haves

Hunting for Opportunities: Relentlessly seek out potential customers like a with precision focus. Always chasing leads to successful sales!
Product Evangelist: A natural ambassador of our products and services. Natural at winning loyal followers even when pressed on product knowledge and detail.
Closing Mastery: Close deals fast, always eager to find opportunities to overcome objections and provide support where needed to close deals.
Upsell Ninja: Spot upselling opportunities, always closely listening to prospects to identify upselling solutions that fit their needs.
Results Driven Go-Getter: Are you a sales dynamo, fueled by ambition and tenacity? We’re on the hunt for a Sales Representative who thrives on crushing targets in loves the thrill of competition.
Fearless Attitude: Competition and challenges fuel your fire. You don’t wait for opportunities, you create them.
Iron Resolve: You don’t take “no” for an answer. You turn it into “yes.”
Pitch like a Pro: You approach sales with mastery, and revel in the art of the sale.
Negotiator: You negotiate with finesse and are natural at persuading prospects.
Outgoing – You are friendly, approachable, and self-driven with strong communication skills.
Patient – You are someone who, regardless of the situation, can support the customer in a tactful and effective manner.
Genuine – You are authentic in your interaction with customers, you easily build rapport and are genuinely invested in helping others.

Responsibilities

Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales
Recommending the appropriate product or services by assessing clients’ needs and resources while leveraging applicable promotions
Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues
Provide technical solutions to clients where products or services must be tailored to suit their needs
Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training
Manage call flows, provide first call resolution, and satisfy client expectations
Leverage program tools and processes to illustrate benefits of the service and product offerings
Estimate cost of activation and maintenance to the equipment or service
Verify and update critical customer information by accessing client’s database and customer resource management software
Review and compile competitors’ activities and develop awareness of trends and potential markets
Accurately access customers’ information through the client’s database to update and verify critical information
Provide ongoing technical support and resolution to any technical problems related to products and services
Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions
Implement sales strategies to achieve personal and business goals
Conduct sales transactions through online e-commerce software
Offer feedback to management for methods of improving performance and results

Benefits

Ongoing opportunities to GROW your career- barrier-free learning with multiple self-learning tools available.
Part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities.
Part of a global PIONEER – exposure to Fortune 500 clients and world-leading global technology partners.
All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities