Technical Sales Representative

Kadant Carmanah•Surrey, BC

3d•Onsite

About The Position

Become part of a respectful, innovative, and winning team that plays a critical role in the growing oriented strand board (OSB) and engineered wood products market. Recognized globally as a leader in stranding technology, Kadant Carmanah Design (KCD) designs and manufactures leading-edge machinery for a stable, in-demand industry, building on more than 100 years as a trusted industry supplier. At KCD, our success is built on long-term customer relationships, technical excellence, and a collaborative work environment where employees are respected and empowered to succeed. Everyone at KCD is aligned around a common goal: delivering high-quality equipment, service, and technical support to our customers. Our culture emphasizes teamwork, integrity, and continuous improvement. This approach has enabled decades of success and international growth within the engineered wood products industry.

Requirements

History of technical support and sales experience
Excellent communication and interpersonal skills; customer-focused and consultative
Mechanical aptitude towards industrial equipment
Functional knowledge of mechanical, hydraulic and electrical systems
Able to clearly explain technical concepts to diverse audiences
Highly organized with strong attention to detail
Proficient in Microsoft Office and collaboration tools
Willing and able to travel domestically and internationally (including the U.S.)
Committed to continuous learning and improvement

Nice To Haves

Post-secondary technical training in a related field such as mechanical engineering, industrial maintenance, wood manufacturing, and similar. An equivalent combination of education and experience will be considered
Technical role in OSB, wood products, engineered wood industry, or related industry
Manufacturing and/or maintaining machinery
Industrial field service or maintenance experience
ERP system experience, preferably Epicor

Responsibilities

Act as a trusted technical partner to our customers.
Provide technical support and application guidance to OSB producers.
Identify opportunities for aftermarket parts, upgrades, and retrofits.
Translate customer needs into clear technical and commercial proposals.
Build and maintain strong customer relationships.
Review customer history with the sales and service departments and plan mill visits using a systematic approach.
Define scope for machine retrofits, upgrades, and spare parts.
Prepare accurate technical quotations with cross-functional teams.
Provide on-site and remote technical support as required.
Communicate and track order deadlines with KCD sales, service, manufacturing, and key stakeholders.
Document customer interactions and project details professionally.
Provide customers with a follow-up letter summarizing key observations and recommended actions.
Learn and maintain expertise across all KCD equipment and systems.