Technical Sales Manager

SkyCell AG • Boston, MA

1d • Remote

About The Position

We're looking for a commercially minded professional who can help customers solve complex supply chain challenges and maximise the value they achieve from our solutions. In this role, you'll work alongside our Business Development team to develop new business, shape customer solutions, build compelling value propositions, and support customers in realising value. Once customers are onboarded, you'll become a trusted commercial partner, identifying opportunities for growth and supporting account retention and expansion. You'll work closely with Customer Success throughout implementation and beyond to ensure customers receive value from our solutions. SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions. Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide. SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Requirements

• Experience in technical sales, account management, customer success, solution engineering, business development, or enterprise sales, ideally within logistics or cold chain
• Experience working with complex solutions and customer environments, with the ability to understand needs and translate them into effective solutions
• A structured and organised approach, with the ability to manage multiple priorities and follow processes effectively
• Strong analytical and commercial skills, with the ability to use data to develop customer insights, business reviews, and value propositions
• Strong relationship-building and stakeholder management skills, with the ability to communicate and influence effectively across different functions and levels
• Excellent communication, presentation, and problem-solving skills

Nice To Haves

• If you don't meet every requirement but bring relevant experience, we'd still like to hear from you.

Responsibilities

• Build trusted, long-term relationships with assigned customers and understand their evolving needs
• Conduct regular business reviews, identify opportunities for growth, and support account retention
• Drive expansion through new use cases, geographies, products, and business units
• Work closely with Customer Success to support successful implementation, customer satisfaction, and value delivery
• Develop strong customer advocacy and references
• Partner with Business Development on strategic sales opportunities
• Understand customer challenges and translate them into effective solutions and compelling value propositions
• Build business cases that demonstrate the value of SkyCell's solutions
• Engage stakeholders across operations, procurement, quality, and supply chain functions
• Coordinate with Product, Pricing, and Commercial teams to develop solutions that meet customer needs

Benefits

• Flexible working hours and work-life balance allow you to tailor work to fit your life.
• Opportunities for career advancement in a company that values your contributions.
• Our global teams work across our offices in Zurich, Zug, Hyderabad and Basel, with a mix of on-site, hybrid and remote working. Role-specific locations and working arrangements are detailed above.
• Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.
• Support for new parents with competitive maternity and paternity leave.
• Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed