Technical Sales Manager

Precision Aviation Group • Flowood, MS

3d • Onsite

About The Position

The Technical Sales Manager provides technical and sales support to the Trace Aviation customer base and serves as a key interface between customers and the repair station. This role requires strong communication, customer service, problem-solving, and relationship-building skills, along with the ability to learn and communicate the company’s products, services, and repair capabilities.

Requirements

• Strong customer service, communication, leadership, and relationship-building skills with the ability to understand customer needs and provide effective solutions.
• Ability to learn and communicate company products, services, and repair capabilities while providing direction and support to Customer Service and Sales staff.
• Strong organization, problem-solving, attention to detail, and sound judgment.
• Proficient in Microsoft Office and related business systems, with the ability to manage changing priorities, work independently and as part of a team, meet deadlines, and travel as required.
• At least 5 years of experience in sales, customer service, business development, aviation, MRO, technical services, or a related field.
• Driver’s License required for company related travel

Nice To Haves

• Leadership or supervisory experience preferred
• Experience in a technical or service-oriented environment and aviation/FAA Part 145 strongly preferred
• Traditional sales experience is not required for candidates with strong customer service, communication, leadership, and business development skills.

Responsibilities

• Serve as a key technical and sales resource for the Trace Aviation customer base.
• Serve as a liaison between customers and the repair station to ensure technical questions and customer requirements are addressed.
• Develop and maintain strong relationships with new and existing customers.
• Develop a strong understanding of the company’s products, services, repair capabilities, and customer needs.
• Identify and develop new business opportunities to increase revenue.
• Recommend appropriate repair, parts, and service solutions based on customer needs.
• Conduct sales visits, customer meetings, and presentations both on-site and off-site.
• Prepare proposals, quotations, and sales orders.
• Maintain regular communication with customers regarding products, services, capabilities, and repair requirements.
• Build a network of referrals and maintain accurate sales and customer documentation.
• Track sales activities, prospects, and business opportunities.
• Attend conferences, trade shows, customer meetings, and other business development events as required.
• Achieve established revenue and profit goals.
• Lead, mentor, and provide direction to Customer Service Representatives and junior Sales staff.
• Assist in training and developing Customer Service and Sales personnel on products, services, repair capabilities, and customer service expectations.
• Help strengthen the technical knowledge and capabilities of the Customer Service team.
• Work closely with Repair, Operations, Quality, Materials, and Customer Service to ensure customer requirements are met.
• Assist with resolving complex customer concerns, technical questions, and service issues.
• Promote professional and responsive customer service throughout the organization.
• Perform other duties as assigned by department management.
• Develop and deliver presentations.
• Assist with sales and customer service training.
• Maintain knowledge of industry trends, products, services, and market opportunities.
• Utilize Microsoft Word, Excel, PowerPoint, and other company systems.
• Provide support for special projects involving Sales, Repair, Logistics, and Customer Service.
• Perform general office and administrative functions associated with sales and customer support.
• Participate in and support safety initiatives, safe work practices and compliance.
• Participate in safety activities including the following: immediately reporting hazards, unsafe work practices and accidents/injuries.
• Follow all safety rules, FAA regulations, PPE compliance and equipment operation requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level