Technical Sales Development Representative

Micron Technology • Boise, ID

1d • Onsite

About The Position

The Customer Engineering organization serves as the primary technical interface for our global customers and helps ensure that Micron solutions are seamlessly integrated into next-generation technology platforms. Our team coordinates deep engineering engagements, technical product qualifications, and architecture reviews to secure design wins and grow market share. We are dedicated to providing world-class technical support that accelerates revenue and builds long-term strategic partnerships with our customers. The Technical Sales Development Representative (TSDR) plays a vital role in achieving the technical achievements needed to launch products. You will be an important member of our field engineering team. In this position, you will oversee many end-to-end technical tasks, including sophisticated product sample deployments, lifecycle management, addressing technical questions, and other customer interactions. You should adopt an "automation-first" approach to actively find ways to improve processes and apply AI-based workflows in daily operations when possible. This role can lead to a full-time FAE career for individuals who achieve the right results. It also requires demonstrating the right skills and behaviors.

Requirements

• Bachelor’s degree or equivalent experience in an engineering or science field (e.g., Computer Engineering, Electrical Engineering, or Computer Science)
• 3 or more years of professional experience in the semiconductor industry or a related field. Roles can include field application engineer, systems engineer, or hardware test engineer. Recent graduates with relevant co-op or internship experience may also qualify.
• General knowledge of hardware engineering workflows to effectively support Field Application Engineers and recognize operational obstacles
• High technical literacy or equivalent experience with the capacity to continuously adapt to frequently changing technology, product roadmaps and lifecycle dates
• Basic understanding of memory or storage technologies and the related platform technologies (e.g. CPU, GPU, NPU, PMIC…) to assist with technical product questions and configuration requests
• Exceptional verbal and written communication skills to coordinate between customers and internal teams such as Quality, Engineering, and Supply Chain
• Strong analytical approach and ability to proactively identify process bottlenecks for automation or workflow improvement

Nice To Haves

• Demonstrated skill in advancing technical partner enablement by overseeing worldwide training programs, certification efforts, and engineering support platforms
• Previous experience in an engineering role involving hardware system fixing and board-level building principles
• Proven experience navigating the unique semiconductor supply requirements and technical qualification nuances across diverse business segments such as Data Center, AI, Mobile or Automotive
• Experience identifying process bottlenecks and implementing Artificial Intelligence (AI) to improve team productivity

Responsibilities

• Coordinate the entire process of technical product samples, beginning with configuration and continuing through international shipment tracking to final customer validation
• Coordinate and track technical product processes across multiple customer accounts
• Serve as a point of contact for technical product inquiries for some customers and partners to resolve standard questions and raise complex engineering issues for deeper analysis
• Maintain and update technical product documentation, qualification statuses, and project data within internal systems as well as, in certain instances, customer-facing web portals
• Orchestrate the communication and execution of product change notices and lifecycle events to guarantee customers are informed of transitions and last-time-buy windows
• Oversee regional loaner pools of hardware samples and actively manage inventory levels, reservations, and utilization reporting
• In some instances, manage technical approvals and documentation for manufacturing or factory-level modifications following customer qualification of a product
• Drive and track the status of technical failure analyses and return authorizations to maintain clear visibility
• Enter and maintain customer-specific configuration rules to enforce precise hardware supply constraints and engineering recipes
• Manage custom hardware labeling and packaging requests to ensure strict compliance including unique customer specifications
• Provide support to Field Application Engineers during active design cycles and qualifications by handling overall operational logistics and arranging the necessary technical materials
• Prepare technical data and status updates for quarterly customer reviews and subsequently capture and drive follow-up engineering actions
• Continuously identify and recommend opportunities to automate manual workflows and improve process efficiency with internal digital tools

Benefits

• Choice of medical, dental and vision plans
• Benefit programs that help protect your income if you are unable to work due to illness or injury
• Paid family leave
• Robust paid time-off program
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level