Technical Response Engineer

Lenovo • Morrisville, NC

9d • Onsite

About The Position

This Morrisville, North Carolina-based position is an internal-facing technical pre-sales role supporting Lenovo sales teams. The Technical Response Engineer responds to technical queries from direct and channel sales representatives and provides guidance to help form IT solutions that address customer business needs. The role supports hardware configurations, requests for proposals (RFPs), and overall technical responses.

The position is part of Lenovo’s Technical Sales organization, which introduces customers and prospects to solutions across ThinkPad, ThinkCentre, ThinkStation, AR/VR, Smart Office, Retail, Healthcare, IoT, and Modern Deployment. The role requires staying informed about Lenovo’s endpoint and user product portfolio, as well as emerging technologies, products, and Lenovo’s strategies for addressing them.

Requirements

• At least 2 years of experience in the PC industry with a technical focus, or completion of an engineering degree in computer science, IT, or a similar technical field.
• Strong foundational computing knowledge, including hardware components, operating systems, software applications, and networking.
• Ability to work independently as a self-starter in a fast-paced environment.
• Excellent professional verbal and written communication skills.

Nice To Haves

• Previous experience in PC Sales Support is highly desired.

Responsibilities

• Collaborate with direct and channel sales teams to provide technical pre-sales support.
• Respond to technical questions submitted by sales through a queuing system.
• Guide sales teams on hardware configurations, software, services, and best practices.
• Assist with responses to the technical portions of RFPs.
• Understand and stay up to date on Lenovo’s full portfolio of endpoint and user product offerings.
• Understand and stay up to date on emerging technologies and products and Lenovo’s strategies for addressing them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed