MITS Technical Resource Manager

Sharp Electronics • Downers Grove, IL

3h • Hybrid

About The Position

Reporting directly to the MITS National Director of Engineering, the MITS Regional Technical Resource Manager will be responsible for managing MITS Technical Resources within a defined Region of the US. This role will also provide guidance and, where necessary, direct support to multiple small to mid-sized clients with their managed network service needs across multiple markets. The Regional Technical Resource Manager will have direct interaction with MITS technical and sales resources, branch personnel, and clients on a day-to-day basis. They will provide guidance and support for statements of work, findings & recommendations, quoting, best practices, and management oversight of project-based work within their region. Additionally, they will provide IT guidance as a trusted advisor for MITS customers where needed.

Requirements

• Minimum 5 years of hands-on management experience with a team of 5 or more highly qualified technical resources.
• Information Technology management experience preferred.
• Must be able to manage groups of technical resources dispersed over multiple states.
• Must be able to manage multiple projects and meet deadlines in a fast-paced environment.
• Candidate must be comfortable actively communicating with all levels within an organization.
• Minimum 8 years of hands-on technical experience managing/supporting multi-server and complex network infrastructure environments.
• Experience deploying, configuring, and troubleshooting complex network infrastructure - firewalls, switches, and access points.
• Must be Microsoft Azure and Microsoft 365 certified and have industry firewall certification (Sonicwall, Meraki, Watchguard) or be willing to acquire certification as part of the employment agreement.
• Experience and certifications in Cyber Security or be willing to acquire certification as part of the employment agreement.
• Excellent verbal and written communication skills, detailed oriented, ability to track and thoroughly communicate on multiple ongoing projects for multiple clients.
• Must be self-motivated and able to work independently as well as participate as part of a group managing other resources on larger projects.
• Must be able to manage multiple projects and meet deadlines in a fast-paced environment.
• Candidate must be comfortable actively communicating with all levels within an organization under both relaxed and stressful situations.
• Minimum of one onsite visit to each branch in region per fiscal half.
• Valid driver’s license.
• Must be able to provide own reliable transportation.
• All applicants must be authorized to work in the US without sponsorship.
• All applications must include compensation expectations in order to be considered.
• Local candidates only, please.

Nice To Haves

• Project management experience a plus.
• Undergrad or graduate degree in Information Technology, Computer Science, or related field a plus.
• Hands-on virtualization (Hyper-V and/or VMWare) and Azure experience a plus.
• Additional certifications a plus.
• Experience deploying, managing, and troubleshooting Microsoft Azure and Office 365 technologies preferred.
• Managed Service Provider and/or Managed Security Service Provider experience a plus.
• BDR (Backup Disaster and Recovery) experience a plus.

Responsibilities

• Provide guidance, direction, and oversight of subordinates reporting to them.
• Attend branch project meetings and serve as an effective conduit between Engineering, Sales, and management at the branch.
• Work with the National Director of Engineering to interview, hire, and onboard new Engineers within the region.
• Serve as the Team Lead and Project Manager during Ransomware Incident Response within their respective region.
• Manage all projects assigned by the National Director of Engineering.
• Manage and monitor Engineer time entries to ensure a high level of billable work and utilization.
• Serve as an escalation point for issues that may require coordination with other branches and national resources.
• Meet regularly with branch Engineers to provide mentoring and set goals and expectations.
• Meet regularly with the National Director of Engineering to provide updates and feedback on branches within the region, projects, Engineers, and utilization.
• Serve as an escalation point to all Engineers in the region with any issues, whether technical, policy, or branch-related.
• Assist, when needed, in drafting complex project Statements of Work (SoWs).
• Act as an Engineer in branches that do not have an Engineer.
• Team coordination of larger and complex client projects.
• Client project budgeting, forecasting, and reporting.
• Work with 3rd party vendors to provide a complete solution, troubleshoot complex vendor-specific problems, or coordinate migrations.
• Perform other duties or special projects as assigned.

Benefits

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance).
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship.
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree