Resource Manager

We Are Social•Toronto, ON

4d•Hybrid

About The Position

We Are Social is seeking a confident, enthusiastic, and passionate Operations & Resource Manager to join their team. This role reports directly to the Director of Resourcing and collaborates closely with various department leads including Client Service, Editorial, Creative, Strategy, Research & Insights, and Production. The primary responsibilities include managing the agency's incoming projects, selecting appropriate teams based on project needs, and contributing to overall agency operations. The role requires proactive resource planning, maintaining freelancer databases, managing freelance budgets, and supporting timesheet enforcement.

Requirements

4+ years experience working in a creative agency
Highly adaptable with strong organizational skills, adept at problem solving and rigorous attention to detail
Be proactive, not reactive. When the opportunity presents itself, you are actively providing solutions, not simply identifying friction points with no proposals for improvement.
Multi-tasking & priority expert, as departments will rely on you for your oversight & intimate knowledge of all projects in the pipeline
Flexibility & patience, yet firmness - there are many moving pieces to every project and many personalities are involved
Detail oriented - Not letting anything slip through the cracks and developing processes to avoid this
Our environment is fast paced and deadline driven so you need to know how to keep calm under pressure
Natural curiosity and understanding of systems thinking, A.I. implementation and mindset in social marketing
A curiosity for the brightest and best in social, and translating this into brilliant creative and editorial executions
Obsessed with the internet, and can speak only in meme language, if needed!

Responsibilities

Liaising with Client Service and Production to manage incoming briefs, timelines and assign resources for all projects, with guidance of department leads
Organize regular status/check-ins with each account group to determine upcoming resourcing needs
Proactively engaging in a process for resource planning on a weekly, monthly and quarterly basis. Tracking and reporting on team utilization, project allocation accuracy, and forecasting trends.
Communicating with and developing relationships with the department leads to verify individual workloads and skillsets
Adopting resource management systems (i.e. Asana, Forecast) to effectively organize and clearly communicate resource capacity and plan accordingly.
Maintaining Freelancer database and ensuring freelance budget is managed, with oversight from Director of Resourcing, including sourcing, getting them set-up with all internal tools, on-boarding and invoicing. This will also include coordination with the wider WAS network for additional internal resource support and capacity.
Owning the freelance management lifecycle from sourcing, contracting, systems setup to payment.
Support with the enforcement of timesheets within the agency, including training new employees, assisting in supplying project job numbers (as required), and tracking of overdue/delinquent timesheets

Benefits

Hybrid work models
Flexible hours
Work from anywhere policy for short-term stays in other regions
Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays
Agency summer days
Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
Dogs allowed
Dedicated private wellness room (in select offices)
Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!
In-house learning & development sessions
Annual career and growth conversations
Access to internal network of opportunities across all agencies
Focus on developing and recruiting BIMPOC Talent
Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
Flexible benefits to support your individual lifestyle and life stage
Access to a personal wellness spending account
Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family.