Technical Representative

Generac•South Burlington, VT

9d•Onsite

About The Position

We are DR Power, a Generac Company, professional power equipment done right. Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase.

Requirements

Ability and desire to learn mechanical aspects of equipment
Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
Meticulous data entry skills
Customer Service skills
Time management skills
Sales and upselling skills
Ability to safeguard confidential customer information
0-3 months of customer service or mechanical experience and/or training
High School Diploma/GED or equivalent
Basic computer skills and the ability to learn new software

Responsibilities

Answer incoming customer calls.
Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs.
Adhere to objectives established for call quality.
Adhere to the standards set for attendance and schedule adherence.
Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
Bring important technical information to a supervisor or lead's attention.
Stay up to date on products, product information, and training opportunities.
Other Duties as assigned.