Technical Representative

Hartzell Propeller•Piqua, OH

11d•Onsite

About The Position

Hartzell Propeller LLC is a world-class engineering and manufacturing company offering the broadest range of propeller systems in the aviation industry. We design, develop, test, manufacture, and support constant-speed aluminum and composite propeller systems for all categories of aircraft, ranging from general aviation to military applications. The company traces its history to 1914, where a relationship between Orville Wright and Robert Hartzell led to the manufacture of the first Hartzell propeller in 1917. The company was founded on the principle of "Built on Honor" – a clear and abiding value in our business.

Requirements

Bachelor of Science preferred or equivalent experience
Strong mechanical aptitude with an understanding of general aviation systems
Strong troubleshooting skills
In-depth understanding of blue print reading and drawings
Ability to visualize from sketches, photos and verbal descriptions
Knowledge and use of standard hand tools and measuring tools
Basic understanding of inspection methods
Strong technical writing skills
Ability to read and interpret technical manuals
Basic understanding of Aviation vocabulary
Strong communication skills including the ability to present technical information
Basic computer skills; (Microsoft Office, Outlook, etc.)
Ownership – Take ownership in resolving field issues, spearheading any required Root Cause/Corrective Actions within Hartzell to eliminate future occurrences.
Adaptability – Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.
Initiates Action – Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Manages Work - Effectively manages own time and resources to ensure that work is completed efficiently.
Work Standards – Sets high standards of performance for self; assumes responsibility and accountability for successful completion of assignments or tasks.

Nice To Haves

Strong Interest in Aviation
A&P Mechanic’s license.
Pilot’s license
Repair station experience
Inspection Authorization

Responsibilities

Provide "help desk" support via phone and e-mail to users and servicers of HPL’s products.
Conduct training classes and seminars on operating, servicing, and maintaining Hartzell products.
Track field problems and work with the Product Engineering Group to develop solutions.
Write and review service literature.
Provide on-site support for operators and OEM’s.
Attend trade shows and visit operators and aviation facilities to answer technical questions and perform technical audits.
Adjudicate warranty claims.
Provide after-hours AOG support.