Technical Quality Supervisor

Dent Wizard

1d•Onsite

About The Position

The Technical Quality Supervisor (TQS) is a field-based quality leadership role with a primary focus on OEM Services, while also supporting Commercial Hail quality control operations as needed. The TQS provides rapid-response oversight of KhS technicians and third-party/subcontracted technicians, ensures strict adherence to OEM- or KhS-defined workflows and quality standards, and serves as KhS’s on-site quality authority.

Requirements

High School Diploma or equivalent required.
5+ years of experience in automotive mechanical/body repair knowledge and quality, or compliance
3+ years of management experience managing a team
Strong attention to detail with proven ability to verify part accuracy, condition, and documentation.
Proficiency in relevant software systems preferred
Microsoft applications
Excellent organizational and multi-tasking skills with the ability to manage multiple vehicles, orders, and follow-ups simultaneously.
Self-motivated with strong analytical thinking, problem-solving, and prioritization abilities.
Clear, professional verbal and written communication skills.
Resourceful and able to work independently in a fast-paced environment.
Ability to develop and maintain productive relationships with technicians and internal stakeholders.
Strong leadership and problem-solving skills
Fast-paced environment requires high accuracy, organization, and attention to detail.
Continuous viewing from and inputting data to a computer screen.
Role involves sitting/standing/walking throughout the day in a shop or office environment.
Occasional lifting/carrying of parts and boxes (typically up to 25 lbs; may vary by part size/packaging).
Ability to travel extensively – 75% of travel or more.
Must obtain Passport if not already in possession
Valid, clean driver’s license is required
All applicants being considered for employment must pass a pre-employment drug screening and background check

Responsibilities

Provide rapid-response quality oversight for OEM-directed rework, quality containment, retrofit, and in-process repair operations
Enforce compliance with OEM- or KhS-defined repair workflows, processes, and quality standards
Conduct hands-on quality inspections to identify non-conforming repairs and process deviations
Address quality issues directly with technicians through immediate corrective instruction
Identify substandard or non-conforming repairs and determine root causes related to technician technique, workflow adherence, tooling, materials, or training; document all findings clearly and accurately for escalation and follow-up
Perform hands-on repairs during heavy repair loads
Independently complete small rework or retrofit projects
Provide quality control oversight for Commercial Hail repair operations
Conduct inspections to ensure hail repairs meet KhS workmanship standards
Identify workmanship trends and training gaps
Oversee and support up to 20 technicians, including KhS employees and third-party/subcontracted technicians
Provide leadership, coaching, and daily direction to team members.
Set clear goals, performance expectations, and development plans aligned with organizational priorities.
Conduct performance evaluations and recommend appropriate actions including promotions, development plans, corrective action, and terminations.
Determine staffing needs, interview candidates, and make hiring recommendations.
Build an inclusive, collaborative team environment that values diversity of thought and continuous improvement.
Other duties as assigned