Technical Quality Analyst

Tate and Lyle • Okmulgee, OK

3d • Hybrid

About The Position

The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. Interacting with a range of different stakeholders to achieve alignment with customer requirements, company standards, and quality related regulatory compliance. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company’s strategy forward as a valued added and customer first supplier.

Requirements

• Four year degree or relevant experience, preferably in business or science related field of study.
• Three to five years of experience in customer service, manufacturing, or similar commercial functions.
• Experience with Microsoft Excel, and Nitro/Adobe
• Attention to detail.
• Problem solving skills.
• Self-Motivated

Nice To Haves

• Experience with SAP and Tate & Lyle contracting processes is preferred.
• Laboratory, GMP, HACCP, Quality, Manufacturing related experience desired.
• Knowledge of Tate & Lyle products and product applications desired.
• Experience with Sharepoint, Salesforce, TraceGains and SAP preferred

Responsibilities

• Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications
• Completing customer questionnaires and surveys
• Coordinating customer audits and facilitates NDA process
• Populating various portal platforms with quality information
• Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements
• Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities
• Facilitating resolution of quality complaints with customers
• Facilitating disposition of returned and rejected products
• Reviewing and facilitating customer claims related to quality complaints
• Negotiating specification differences with customers
• Approving process and product specification changes
• Facilitating and reviewing customer notifications for change management
• Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues
• Acting as back up for other fellow Technical Quality team members
• Documenting internal metrics
• Other duties as assigned

Benefits

• Meet Service Level Agreements (Portals, Document/Packet requests, Metrics, Customer Excellence)
• Become an expert in assigned product lines
• Perform, maintain and improve the EHSQS standards and requirements
• Participate actively in the Company’s EHSQS program including training, audit, etc.
• Report near miss or unsafe act

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree