Technical Publications Senior Manager

Hitachi • (DEAI HV) US Remote FL, FL

1d

About The Position

Hitachi Vantara is seeking a visionary and results-driven Technical Publications Senior Manager to lead their global content strategy and documentation teams. This role involves defining the future of product documentation, developer portals, and content translation efforts, bridging the gap between complex engineering, product management, and end-users to ensure documentation is a competitive advantage. The position requires strategic leadership in defining and executing the long-term vision for technical publications, aligning content strategy with product roadmaps and company OKRs. It also involves managing and scaling a global team of technical writers, information architects, and localization specialists, modernizing content infrastructure with CCMS platforms, AI-driven search, and automated publishing pipelines, and collaborating closely with Engineering, Product Management, UX, and Customer Success. Establishing industry-standard KPIs to measure content effectiveness and drive continuous improvement is also a key aspect of this role.

Requirements

• 15+ years of experience in technical writing, with at least 6+ years managing global technical writing teams in the unstructured data storage (S3 and NAS/File), SaaS, or hardware industry.
• Ability to understand complex technical architectures, APIs, and developer tools.
• Familiarity with modern authoring tools (e.g., SDL Tridion, Git, Markdown-based workflows).
• Exceptional written and verbal communication skills, with a proven ability to distill complex technical concepts into clear, actionable, and user-centric content.
• Experience using analytics and customer feedback to iterate on content and prove ROI.
• Bachelor’s degree in Technical Communication, Computer Science, or a related field.

Responsibilities

• Define and execute the long-term vision for technical publications, aligning content strategy with product roadmaps and company OKRs.
• Recruit, mentor, and scale a high-performing team of technical writers, information architects, and localization specialists.
• Modernize our content infrastructure. Implement and manage modern CCMS platforms, AI-driven search, and automated publishing pipelines to increase efficiency.
• Partner closely with Engineering, Product Management, UX, and Customer Success to ensure documentation is integrated seamlessly into the user journey.
• Establish industry-standard KPIs (e.g., CSAT scores, time-to-first-value, deflection metrics) to measure content effectiveness and drive continuous improvement.

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing.
• Flexible arrangements that work for you (role and location dependent).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior