Technical Project Manager
About The Position
Premier Global Links LLC is recruiting on behalf of a confidential, high-growth AI technology company serving credit unions, community banks, and other financial institutions. The company's AI-powered platform supports conversational AI and automated customer interactions across voice, digital, and employee-assisted channels. The Technical Project Manager will lead enterprise software implementations from contract signature through deployment and go-live. The role involves managing customer integrations, improving implementation processes, and helping build a scalable delivery function. The position is hands-on and requires working on-site in San Francisco five days per week, with travel to customer sites across the United States approximately 10–20% of the month.
Requirements
- 4–8 years of experience in Technical Project Management, software implementation, or enterprise technology delivery.
- Demonstrated ownership of end-to-end B2B SaaS implementations within enterprise or mid-market customer environments.
- Experience managing project timelines, dependencies, risks, customer expectations, and cross-functional teams.
- Strong communication and stakeholder management skills, including direct customer engagement.
- Ability to build and improve implementation processes without relying on an established playbook.
- Familiarity with AI productivity tools such as ChatGPT or Claude.
- Bachelor's degree.
- Ability to work on-site in San Francisco, California, five days per week.
- Willingness to travel approximately 10–20% of the month to customer sites across the United States.
Nice To Haves
- Experience implementing software for credit unions, community banks, or other financial institutions.
- Familiarity with core banking systems, online banking platforms, lending technology, or financial services integrations.
- Exposure to conversational AI, voice AI, agentic AI, or contact center technology.
- Experience at a high-growth technology startup or in a role requiring process development.
- Strong technical problem-solving skills and the ability to coordinate effectively with Product and Engineering teams.
Responsibilities
- Own end-to-end customer implementations, from kickoff and project planning through go-live and post-launch support.
- Manage approximately 7–10 concurrent implementation projects, including timelines, milestones, resources, and deliverables.
- Lead customer meetings, communicate project status, manage escalations, and proactively address delivery risks.
- Coordinate integrations involving core banking, online banking, lending, credit card, and related financial technology platforms.
- Partner with Solutions Architects, Product, Engineering, and Customer Success teams to resolve technical issues and deliver successful launches.
- Track implementation defects, dependencies, and product changes through resolution.
- Manage a 2–4 week post-launch hypercare period to support stabilization and customer readiness.
- Develop repeatable implementation playbooks, workflows, documentation, and reporting from the ground up.
- Improve deployment processes as self-service tools and AI capabilities evolve.
- Use AI productivity tools to improve project planning, documentation, communication, and operational efficiency.
Benefits
- Performance bonus of 10%, tied to implementation launch success.
- Medical, dental, and vision insurance premiums fully covered by the employer.
- 401(k) retirement plan.
- Discretionary paid time off.
- Opportunity to help establish and scale a dedicated customer implementation function.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
