Technical Project Manager
About The Position
The Technical Project Manager – Change Control and Governance role is part of the Customer Service Management team and is responsible for managing and governing the lifecycle of software solution delivery across the organization. The role ensures change requests, enhancements, and large-scale transformation initiatives are handled in a structured, controlled, and efficient manner, aligning organizational objectives with technical execution. The position combines delivery leadership, portfolio oversight, governance, stakeholder alignment, and continuous improvement. It spans discovery and requirements definition through solution design, development, testing, release, and deployment into service, with an emphasis on quality, minimal service disruption, and customer experience. The role oversees multiple projects and their dependencies, coordinates resources, communicates progress and risks to stakeholders, and maintains clear documentation and delivery plans.
Requirements
- 10+ years of technical project or program management experience.
- A technical degree in Computer Science, Engineering, Information Systems, or a related field; a Bachelor's degree in Information Systems or Computer Science (or equivalent) is required.
- Software development lifecycle (SDLC) background.
- Experience in Cloud, DevOps, Infrastructure, Enterprise Applications, or Digital Transformation.
- Strong executive communication and stakeholder management skills.
- Experience with disaster recovery, incident management, risk management, and governance.
- Experience with Agile/Scrum and Jira.
- Ability to discuss technical architecture and delivery challenges clearly without relying solely on project management terminology.
- Strong background in computer science, information technology, or information systems.
- Ability to explain the benefits of software products and services to customers and answer technical questions about technology and platform components.
- Knowledge of system architecture, integration points, technical dependencies, APIs, web services, and data integration.
- Knowledge of portfolio leadership practices in the SDLC, scaled agile methodologies, project lifecycle management, and aligning delivery practices with organizational strategies.
- Knowledge of multi-enterprise and multi-tenant SaaS application architecture, cloud computing, and service operations.
- Strong project management skills and experience with change control management processes.
- Understanding of technical software and business operations, and ability to bridge technical teams and business stakeholders.
- Experience working with cross-functional teams to deliver process improvement initiatives on time.
- Excellent spoken and written English communication and technical writing skills.
- Strong research, diagnostic, and problem-solving skills, including root-cause analysis, logical reasoning, and hypothesis testing.
- Ability to work as a motivated self-starter in a matrix environment, manage multiple priorities, and collaborate across teams.
- Experience tracking, documenting, analyzing, and reporting stakeholder changes.
- Ability to identify risks associated with proposed changes before implementation.
- Critical thinking and sound decision-making regarding business processes and procedures.
- Ability to anticipate issues and respond flexibly to unexpected change requests from customers or business partners.
Responsibilities
- Lead the software solution delivery lifecycle, from change requests through large-scale projects.
- Conduct discovery sessions, understand business needs, and translate them into documented requirements aligned with business objectives and technical feasibility.
- Contribute to solution design by defining architecture, identifying dependencies, and ensuring scalability and sustainability.
- Coordinate development and testing activities, maintain quality standards, and validate solutions against requirements.
- Ensure releases are deployed into service with minimal disruption and maximum efficiency.
- Oversee multiple projects, dependencies, resource allocation, and multi-project planning.
- Apply governance frameworks to promote consistency, mitigate risks, and ensure compliance with organizational standards.
- Communicate progress, timelines, dependencies, potential impacts, and issues to PSSM stakeholders; address concerns and escalate issues when necessary.
- Prepare clear, concise, structured updates and documentation for each stage of change control and solution delivery.
- Work with stakeholders to define changes, submit change requests, coordinate implementation plans, and track delivery progress.
- Prioritize tasks and resources to meet timelines while adapting to changing scope and requirements.
- Define delivery plans, roadmaps, and timelines that account for dependencies and avoid conflicts with other projects or system updates.
- Govern change controls throughout delivery through product release, ensuring changes are reviewed, approved, and implemented according to established standards and support a quality user experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
