Technical Project Manager

Mannelly Recruitment•San Francisco, CA

4d•Onsite

About The Position

The Technical Project Manager will be the company’s first dedicated implementation hire, helping community banks and credit unions launch AI agents. The role owns customer implementations from signed contract through successful go-live, managing seven to ten implementations simultaneously. Work includes kickoff, weekly customer meetings, escalations, go-live, and a two-to-four-week hypercare period. The manager coordinates integration timelines and deployment phasing across core banking, online banking, lending, and credit card platforms in collaboration with Solutions Architects, Product, and Customer Success. The role also partners with Product to resolve deployment defects and creates implementation playbooks from scratch as the company launches a new self-service platform. The position is onsite in San Francisco five days per week and involves approximately 10–20% travel. Relocation is not standard.

Requirements

Four to eight years of experience as a technical project manager.
Experience owning end-to-end deployments in enterprise or mid-market customer environments at a B2B SaaS company.
Bachelor’s degree.
Ability to create and improve implementation processes without an established playbook and manage several implementations simultaneously.
Daily use of AI productivity tools such as Claude or ChatGPT.
Ability to work onsite in San Francisco five days per week and travel approximately 10–20% of the time.
Current authorization to work in the United States; new visa sponsorship is not available. Visa transfers, such as OPT or H-1B transfers, are considered.

Nice To Haves

Experience managing integration timelines for core banking, online banking, lending, or credit card platforms.
Experience deploying software to credit unions, community banks, or other financial institutions.
Familiarity with conversational platforms, agentic AI, voice AI, or contact center technology.

Responsibilities

Own customer implementations from signed contract through successful go-live.
Manage seven to ten concurrent implementations, including kickoff, weekly customer meetings, escalations, go-live, and a two-to-four-week hypercare period.
Manage integration timelines and phasing across core banking, online banking, lending, and credit card platforms.
Coordinate with Solutions Architects, Product, and Customer Success throughout deployments.
Partner with Product to resolve defects identified during deployments.
Create and improve implementation playbooks and processes from scratch.