Technical Project Manager

impact.com•Columbus, OH

15h•$150,000 - $180,000

About The Position

The Technical Project Manager is a highly visible execution leader in impact.com’s Product & Technology division, within the Product Operations sub-department. Reporting directly to the Senior Director, Product Operations, this role takes end-to-end operational ownership of cross-functional technical programs, from inception through launch and post-launch evaluation. The TPM coordinates complex initiatives across engineering, product, design, data science, and go-to-market or customer-facing teams. Using Agile and Scrum practices, the role supports engineering managers, product leads, and UX designers by managing dependencies, risks, milestones, communications, and delivery processes. The TPM also helps improve squad practices and develops shared templates, playbooks, and dashboards for the TPM practice. The position requires technical credibility to engage with teams on architecture, APIs, and system dependencies, along with strong organization and communication skills. It also involves using generative AI tools to improve personal productivity, streamline documentation, and mature program-management practices. Success is measured through predictable delivery, proactive dependency resolution, clear stakeholder alignment, reliable project tracking, and improved cycle time.

Requirements

At least 5 years of dedicated technical project or program management experience in a fast-paced software development or technology environment.
Demonstrated success guiding complex, interdependent, multi-team programs from initiation through global launch.
Deep command of Agile and Scrum methodologies and ability to adapt practices to squad maturity and organizational context.
Advanced hands-on experience with Jira, including roadmaps, cross-team boards, and reporting, and with Confluence for complex documentation.
Ability to understand technical architectures, API integrations, and system infrastructure well enough to engage credibly with staff engineers and architects.
Demonstrated use of AI productivity tools such as Cursor, Copilot, ChatGPT, or Claude to accelerate work, draft communications, or synthesize technical data.
Exceptional written and verbal communication skills, including translating complex technical status into clear, concise updates for executive stakeholders.

Nice To Haves

Bachelor’s degree in Engineering or equivalent professional experience.
PMP, PMI-ACP, Certified ScrumMaster, or equivalent project-management credentials.
Familiarity with LLM-based product workflows, prompt engineering, RAG pipelines, or model fine-tuning.
Experience in a rapidly scaling B2B SaaS platform or multi-sided marketplace.
High-level understanding of AWS or GCP cloud infrastructure, CI/CD pipelines, and microservices.
Experience building or maturing a TPM function, project management office, or shared delivery playbook.

Responsibilities

Own execution of complex, multi-team technical programs from scoping and dependency mapping through launch and stabilization.
Drive Agile program ceremonies, coordinate cross-squad sprint reviews, organize program-level syncs, and facilitate joint retrospectives.
Maintain project tracking in Jira, including boards, epics, sprint mapping, and dependency links, and maintain structured documentation in Confluence.
Identify and address scope changes, resource constraints, technical blockers, and team dependencies before they affect critical-path delivery.
Define program milestones and success metrics, and communicate progress, health, and risks to R&D and business leadership.
Act as the operational link across Engineering, Product, Design, Data, and go-to-market or customer-facing teams.
Develop and execute stakeholder communication plans, including project-change communications, escalation paths, and decision logs.
Facilitate data-driven trade-off discussions involving conflicting priorities, resource constraints, or architectural friction.
Work with engineering managers and product leads to balance feature delivery, technical debt reduction, and operational support in sprint commitments.
Coach engineering squads of varying maturity in Scrum and Kanban practices to improve flow and cycle time.
Run blame-free retrospectives and post-mortems after major releases or system-layer issues, and convert findings into process updates.
Help develop the internal TPM practice through shared templates, delivery playbooks, and standardized metric dashboards.
Use generative AI tools to synthesize documentation, draft stakeholder communications, and automate administrative program tracking.
Develop working knowledge of company system architectures, APIs, and cloud infrastructure patterns to identify technical risks and contribute to scoping discussions.
Track and support outcomes including milestone predictability, blocker resolution, stakeholder sentiment, Jira and Confluence health, retrospective action rates, and cycle-time improvement.

Benefits

Medical, dental, and vision insurance.
Office-only catered lunch every Thursday, a healthy snack bar, and coffee.
Flexible spending accounts.
401(k).
Responsible PTO policy and flexible working environment.
Mental health and wellness benefit with up to 12 fully covered therapy or coaching sessions per year, plus additional dependent coverage.
Monthly gym reimbursement.
Restricted Stock Units, subject to Board approval, with a 3-year vesting schedule.
Free Coursera subscription and PXA courses.
Paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
Technology stipend for home-office setup and a monthly internet allowance.
5% variable annual bonus contingent on Company performance.