Technical Project Manager, SynopLink
About The Position
Synop is accelerating the transition to commercial electrification by building the foundational infrastructure to manage distributed energy resources (DERs) at scale. Our platform connects electric fleets, chargers, batteries, generators, and grid signals into a unified interface that empowers our customers to control energy intelligently, optimize cost, and support grid reliability. Our edge product, SynopLink, manages energy assets on-site — even through connectivity outages — and coordinates local devices to comprehensively manage power at customer sites. Every SynopLink deployment is a real-world project: site surveys, network design decisions, hardware logistics, electricians, vendors, and customer stakeholders who need clear answers. We're looking for the person who makes those projects run — someone with enough technical depth to ask the right questions and enough organizational discipline to make sure nothing falls through the cracks.
Requirements
- 4+ years in technical project management, or solutions engineering with a customer-facing role — ideally involving physical hardware at customer sites.
- Experience at small startups and with distributed teams
- Technically conversant in the domains our deployments touch: site networking (fiber vs. Ethernet vs. Wi-Fi or cellular hotspots, cable runs), electrical infrastructure and metering, and enough energy fluency to ask intelligent questions about a site's loads, capacity, and use cases.
- Comfortable in conversations with customer project managers, electricians, hardware vendors, and our own engineers — triaging asks with credible, intelligent answers rather than simply relaying everything; and politely but persistently chasing down missing information to unblock projects.
- Highly organized: you turn scattered emails, calls, and site visits into consistent, consolidated project records with clear requirements, owners, and timelines.
- Proficient in building AI agent skills, and comfortable connecting tools and automating the tedious parts of your workflows, to scale yourself and your impact. You can easily make yourself 3x as productive as anyone in 2023.
Nice To Haves
- exposure to EV charging, energy storage, solar, building electrical systems, or telecom/ISP installation work
- familiarity with protocols like Modbus or OCPP at a conversational level.
Responsibilities
- Own project requirements for every SynopLink deployment, from site qualification through commissioning handoff.
- Ask the right energy questions about each site — loads, metering, capacity, intended use cases — and translate the answers into concrete technical requirements: cable runs, fiber vs. Ethernet vs. Wi-Fi hotspots, metering needs, and hardware bills of materials.
- Identify what software development work each project needs — an integration we do or don't have, custom logic we don't support yet — and get it scoped and scheduled with engineering before it becomes a site-visit surprise.
- Be the remote support point during installs: on the phone or on standby with electricians and field techs, verifying connectivity and troubleshooting. Pulling in engineering only when it's genuinely an engineering problem.
- Serve as the primary technical point of contact for customer project managers and vendor counterparts — triaging asks, giving intelligent answers, and bugging customers for missing information until projects are unblocked.
Benefits
- Occasional travel to customer sites
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
