Technical Project Manager (Marketing Operations)

MERGE•Boston, MA

3d•$60,150 - $100,350•Hybrid

About The Position

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Technical Project Manager, you will spearhead high-impact digital initiatives within our Technical Services Group, serving as the critical bridge between development teams and clients by translating complex technical guidelines into actionable project plans. In this role, you will own the entire lifecycle of multiple technical programs—dynamically allocating engineering resources, forecasting budget burn-rates, and preemptively mitigating technical risks—while championing agile agency processes and QA collaboration to ensure the flawless, on-time delivery of sophisticated technical solutions.

Requirements

3-5 years of experience in managing small to medium-sized marketing operations and work management projects
Hands-on experience with Adobe Marketo and Workfront, including the ability to manage projects in the systems and understand the technology being managed
Experience with Smartsheet, Jira, and Confluence is required
Prior experience working in marketing/advertising agency operations environment is required
Knowledge of the Marketo project life cycle (e.g., migration, integration) and be able to identify scope changes
Strong project management skills, including monitoring and reporting on project status, budgets, schedules, and resource management
Understanding of information architecture and user experience best practices
Excellent oral and written communication skills

Nice To Haves

Knowledge of Agile and Waterfall methodologies
MCA (Marketo Certified Associate)
Client facing experience
AI experience and curiosity
Experience with AEM (Adobe Experience Manager)

Responsibilities

Manage multiple projects within MERGE's Technical Services Group (TSG) projects, ensuring adherence to scope, delivery dates, team resourcing, and tasking across the project lifecycle
Communicate technical guidelines to the internal team and clients for effective execution of digital programs
Update internal client teams on project progress and manage communications, reviews, and feedback
Coordinate team resources and task assignments based on project deliverables and plan
Present project parameters and checkpoints to set client expectations and ensure timely delivery of quality deliverables
Provide detailed progress reports and forecasts to internal teams and Account Management
Analyze project hours to forecast burn and identify potential risks to timeline and budget; recommend mitigation strategies
Assist with contingency planning, problem resolution, and maintain schedules, budgets, and quality deliverables
Track changes in scope, actual hours, and make appropriate adjustments to deliver projects on time and within budget
Keep leadership informed of project progress and raise concerns promptly
Collaborate with quality assurance team for testing of TSG projects and programs
Facilitate collaboration, manage conflict, and effectively communicate project information across departments
Show ownership of the agency process and enforce its use with the team
Determine creative ways to allocate teams and distribute responsibilities
Share lessons learned and best practices across departments
Identify areas for internal improvement and develop implementation plans